Job Description

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

The Certifying Official is responsible for processing and managing Veteran's education benefit paperwork in accordance with Federal and State guidelines. This will include but is not limited to document and eligibility verification, while providing notice to the Department Of Veteran Affairs of student’s schedule, attendance and tuition billed.

Additionally, the Certifying Official is responsible for maintaining current knowledge of all Veterans Education benefits, as well as the regulations of the Department of Veteran Affairs and institutional policies.

***This position is located and worked on campus in Winter Park, FL***
This position is based on Full Sail University’s campus in Winter Park, Florida and can be performed on a hybrid basis to work from home in the Central Florida area and from campus. Full Sail management reserves the right to end hybrid positions at any time and require employees to work from campus full time.

Essential Duties and Responsibilities:

• Process and manage Veteran's education benefit paperwork in accordance with Federal and State guidelines
• Calculate and certify VA Education benefits and entitlements for Military students and dependents
• Provide prospective and incoming enrolled and actively attending students with assistance and guidance to successfully finance their education using their VA education benefits
• Assist students and parents through in-bound/out-bound calls, e-mail, and in-person office visits

Other Responsibilities:

• Adhere to policies and procedures of Full Sail University
• Maintain strict confidentiality of company and personnel information
• Adhere to company attendance standards
• Perform other duties as assigned

Competencies:

• Ability to communicate effectively through verbal and written means
• Excellent spelling and grammar
• Ability to work well within a team environment
• Strong desire to help others
• Ability to creatively solve problems
• Professional attitude, upbeat, social, dependable
• Ability to adapt and thrive in fast-paced, dynamic environment
• Organized, a self-starter, and motivated as well as coachable

Education and/or Experience:

• Bachelor’s degree and/or one year of experience working in a secondary school service department required
• Previous administrative and customer service experience in a professional office environment required; Experience certifying VA benefits and/or Financial Aid knowledge a plus, but will train an otherwise qualified candidate
• Applicant must not currently be or have ever been in default on any student loans.

Computer/Equipment Skills:
Must be experienced using a computer, basic Microsoft Office software (Word, Excel, PowerPoint, Outlook), CampusVue or similar computer data system, and other internet-based programs.

Environmental Factors/Physical Demands:
Work is performed in an office environment. Physical requirements include remaining seated for extended periods of time while using a PC keyboard, calculator and/or telephone. Employee must be able to work a minimum of 40 hours per week., in addition to occasional weekends and overtime as needed.

Full Sail is an Equal Opportunity Employer.