Job Description

The University of South Florida (USF) Office of Veteran Success (OVS) has served the needs of USF student veterans and their families since 1973. OVS offers specialized programs, within a supportive learning-centered environment, to veterans and eligible dependents. OVS aims to assist military-connected students transition from military-to-academic into a meaningful career providing success beyond service. Through connectedness with our campus partners, we provide academic success, personal growth, and professional development opportunities. The agreed consistent and sustained support by USF to the Department of Education in 2016 provides student-centric coordinated services for military-connected students across OneUSF. This position requires considerable contact with student veterans and other military-connected students through academic mentoring sessions, advising appointments, and workshops. This contact requires demonstrated human relations and communications skills as well as strong written communication. Veteran Support Coordinator is expected to possess extensive knowledge about academic programs, policies, procedures, and VA Educational Benefits rules and regulations. The coordinator must interpret student veteran needs and academic progress and provide individualized service, as well as assisting students who might have difficulties. The targeted student population is all student veterans, all academic levels, and all standings at USF, with a focus on full-time undergraduate student veterans, both FTIC and transfer.

Specific Responsibilities/Duties:

• Responsible for providing comprehensive oversight of programs and services aimed at enhancing the academic, career, and personal success of the student Veteran population. This role entails collaborating with current and prospective student veterans as well as their dependents within the Veteran community. The Program Manager will also serve as a trusted advisor to the student veteran organization on campus and will supervise VA work study students.
• Facilitates individual growth and achievement. Collaborates seamlessly with campus resources including Student Accessibility Services, Career Services, SOCAT, TRAC, Academic Advocacy, the Counseling Center, USF Colleges and Academic Advisors, Bay Pines Veteran Affairs, and Clearwater Vet Center, to offer comprehensive and well-rounded support to student veterans.
• Create programs with a strong academic focus designed to enhance the academic achievements of student veterans and encourage their active engagement on campus. Collaborate closely with student veteran organizations on campus to design initiatives that foster a sense of community and facilitate meaningful social connections among student veterans.
• Act as the primary advisor to the student veteran organization on campus, focusing on fostering active community engagement, facilitating leadership development opportunities, and advocating for the needs of student veterans.
• Serve as a surge certifying official for VA educational benefits and work in tandem with other certifying officials in the office. Maintain military student records within VA ONCE; assist students, staff and faculty with inquiries related to VA educational benefits; process enrollment certifications for students as directed by the OVS Senior Benefits Coordinator; maintain proper records for enrollment certifications as described in the OVS SOP, VA rules and regulations, and the School Certifying Official (SCO) Handbook.
• Serves as the liaison for the Office of Veteran Success at the St. Petersburg Campus within Student Success Committees and other campus-specific capacities. Creating initiatives for the Office of Veteran Success aimed at enhancing student achievements, cultivating collaborations across the campus, and nurturing an inclusive atmosphere for students with military connections.
• Other duties as assigned.

Minimum Qualifications:

This position requires a Bachelor’s degree, with at least one year of related experience.

Preferred Qualifications:

Prior work experience in a college or university environment. Prior experience working with veterans and military-connected individuals. Ability to work collaboratively with on and off-campus partners, and build and sustain relationships with a diverse population of students, faculty, staff, parents/families, and community partners to address a wide array of situations. Experience handling confidential and sensitive information and situations with diplomacy, exercising excellent judgment that is congruent with federal, state, and university policy. Superior critical thinking and organization skills and experience developing and administering assessment tools.

SB1310: Substitution of Work Experience for Postsecondary Education Requirements

Under Florida's SB 1310, a public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:

• (a) Two years of direct experience for an associate degree;
• (b) Four years of direct experience for a bachelor’s degree;
• (c) Six years of direct experience for a master’s degree;
• (d) Seven years of direct experience for a professional degree; or
• (e) Nine years of direct experience for a doctoral degree
• Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
• Minimum Qualifications that require a high school diploma are exempt from SB 1310.

This position requires a level 1 or level 2 background check.

ADA Accommodations: Applicants for USF employment are entitled to request reasonable accommodations in the application process. Any request must be made at least 5 working days before the accommodation is needed. Contact hr-ada-request@usf.edu for assistance.

Working at USF

With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

About USF

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu

Compliance and Federal Notices

This position may be subject to a Level 1 or Level 2 criminal background check.

Applicants have rights under Federal Employment Laws

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

Family and Medical Leave Act (FMLA)

Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.

Equal Employment Opportunity

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.