General Responsibilities:
➢ Provide specialized Healthcare Navigation services impacting housing stability for Veteran households experiencing or at-risk of homelessness.
➢ Serve as a healthcare resource and subject matter expert supporting Veteran households and staff.
➢ Protect the privacy of customers and families and maintain confidentiality of all information obtained in the course of service.
➢ Provide quality professional customer service at all times.
➢ Assist Veteran households in accessing VA healthcare services and community healthcare providers.
➢ Complete Healthcare Navigation assessment and access screenings to identify healthcare needs,
barriers to care, strengths, support systems, and service needs.
➢ Cultivate and maintain relationships with local VA Medical Centers, Community-Based Outpatient
Clinics, healthcare systems, behavioral health providers, and community partners.
➢ Monitor healthcare referrals and assist participants in overcoming barriers to accessing recommendedhealthcare services, including transportation, financial limitations, insurance issues, and system navigation challenges.
➢ Assist participants in applying for Medicaid, Medicare, Marketplace insurance, VA healthcare, and otheravailable health coverage options.
➢ Educate participants regarding healthcare resources, treatment options, insurance programs, and
available community supports.
➢ Advocate with healthcare providers and systems to promote timely access to care and continuity ofservices.
➢ Support participants in identifying and overcoming challenges to accessing healthcare services or
following recommended healthcare plans.
➢ Coordinate with assigned case managers to ensure healthcare goals support the participant's Housing Stability Plan.
➢ Document referrals, follow-up activities, and healthcare navigation services in HMIS and other required systems.
➢ Participate in personal and professional development activities, including staff meetings, conferences, training opportunities, as identified and approved by supervisors.
➢ Travel throughout service area as needed.
➢ Overnight travel may be required for trainings.
➢ Perform other duties as assigned.
Education and Experience Qualifications:
➢ Bachelor’s degree in human services or healthcare preferred.
➢ Experience in human services or healthcare, specifically with Veterans, preferred.
➢ Veteran preferred.
Additional Requirements:
➢ Must obtain HMIS license within 30 days of hire.
➢ Must complete all required Health Care Navigation training.
➢ Proficient computer skills, including Office 365 and web-based tools
➢ Reliable transportation, valid driver’s license, proof of insurance, and acceptable driving record review
➢ Successful completion of a comprehensive background check, including the review of criminal records, abuse, neglect, and sex offender registries
➢ Adherence to smoke-free and drug-free policies
Mid Michigan Community Action guides local residents on the path to self-sufficiency through empowerment, education, and community enrichment.. We serve Bay, Clare, Gladwin, Mecosta, Midland, Muskegon, Oceana, and Osceola Counties.
We can help with food, housing, early childhood education, home energy savings, energy resources, homebuyer assistance and more!
We are dedicated to empowering neighborhoods and eliminating poverty.
