Job Description

Calling Registered Veterinary Nurses (RVNs) and experienced Pet Claims Assessors , we have an exciting fully remote opportunity for people looking to use their veterinary or pet claims experience in a new way.

If you’re a Registered Veterinary Nurse or an experienced Pet Claims Assessor, this UK-based remote role offers the chance to apply your existing knowledge and skills whilst working from the comfort of your home.

Hours: Full-time only, Monday to Friday, 9am-5 pm or 10am-6pm (alternative shifts).

Training Fully Remote working Monday to Friday 8am-4pm

We can now confirm the following available start dates

• Monday 8th June 2026
• Monday 6th July 2026

Why Join Us?

This is more than just a job; it's a chance to use your veterinary knowledge and claims experience in a rewarding role that offers both challenge and career growth. You’ll be at the forefront of ensuring pet owners receive timely support when they need it most.

Key Responsibilities:

• Review and process pet insurance claims efficiently, ensuring accuracy and adherence to guidelines.
• Work closely with veterinary practices and customers to gather necessary information for claims assessment.
• Ensure claims are settled swiftly, within Service Level Agreements (SLAs), and identify any potential fraudulent claims for referral.
• Offer exceptional customer service by providing clear, prompt communication and building strong relationships with customers and colleagues.
• Maintain up-to-date knowledge of policies, products, and systems to help explain coverage details to customers.

What We’re Looking For:

• Experience: Must be a Qualified Veterinary Nurse or experienced Pet Claims Assessor with relevant industry experience.
• Skills: Excellent phone and communication skills, high attention to detail, strong IT and data entry skills, and the ability to work both independently and as part of a team.
• Attitude: A flexible, proactive approach to work and a willingness to embrace new tasks and challenges.

What’s In It for You?

• Flexible, remote working so you can achieve a healthy work-life balance.
• 24 days of annual leave + bank holidays, with the option to purchase additional days.
• Health Cash Plan to help with medical expenses.
• Access to an exclusive benefits scheme offering discounts on shopping, dining, travel, and more.
• Life Assurance at 4x your annual salary.
• Employee referral scheme to reward you for bringing talent into the team.