Havas

Vermeer.ai Training Manager

Havas  •  United Kingdom of Great Britain and Northern Ireland (Onsite)  •  25 days ago
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Job Description

Agency :

Prose On Pixels

The Training Manager & Customer Care is a key driver of Vermeer adoption and user satisfaction across the organization. This hands-on role combines training program design and delivery with frontline user support, ensuring that teams across multiple geographies are equipped, confident, and enthusiastic about leveraging Vermeer's AI capabilities in their daily workflows.

KEY RESPONSIBILITIES

Training Design & Delivery

  • Designs andproducescomprehensivetraining decks andmaterialstailoredtovariousaudiences andskilllevels(beginners, powerusers, leadership)
  • Coordinatesandschedulestraining sessions for POPteamsand keyentitiesacrossFrance, US, and UK
  • Facilitatesengaging, interactive training sessions —bothin-personandremotely
  • Continuouslyupdates training content toreflectnewfeatures,productupdates, andevolvinguse cases

Field Engagement & Adoption

  • Goesintothefieldtoworkdirectlywithteamsand businessunits,understandingtheirspecificneedsand challenges
  • Provideshands-on, livedemonstrationsof Vermeer use cases in real-world scenarios
  • Buildstraction andenthusiasmbyshowcasingtheconcretevalue and impact of the platform
  • Identifiesandnurturesinternalchampions andearlyadopterstoaccelerateorganicadoption
  • Collectsfieldfeedback and insights toinformproductand marketingteams

Customer Care & User Support

  • Serves as theprimarypoint of contact for keyusers,providingtimelyand effective support
  • Troubleshootsuser issues,answersquestions, and guidesusersthroughplatformfunctionalities
  • Handlesadministrativerequestsrelatedto useraccounts,accessmanagement, and platform configuration
  • Tracks and documentsrecurringissues and userrequeststoidentifyimprovementopportunities
  • Escalatestechnicalissues to theappropriateteamsandensuresproperfollow-up

Support Team Management

  • Trains andonboardsthe India-basedsupportteam,ensuringtheyarefullyequippedtohandlefirst-leveluserrequests
  • Definessupportprocesses, guidelines, andescalationprocedures
  • Monitors supportqualityandconsistency,providingongoingcoaching and feedback
  • Ensuresseamlesscoordinationbetweenthe India supportteamand the central Vermeerteam

RequiredSkills& Qualifications

  • 6+yearsexperience
  • Provenexperiencein training,enablement,customersuccess, or arelatedrole,preferablyin a tech/SaaS/AIenvironment
  • Excellentpresentationand facilitationskills,withtheabilityto engage andenergizediverse audiences
  • Stronginterpersonalskillsand agenuinepassion forhelpingotherssucceed
  • Abilityto translatecomplextechnicalconceptsintopractical,easy-to-understandguidance
  • Highlyorganizedwithstrongprojectmanagementskills
  • Experiencemanagingorcoordinatingoffshore/remotesupportteamsisa plus
  • English-native;Frenchisastrongplus

#LI-AC1

Contract Type :

Temporary

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.

Havas

About Havas

TO MAKE A MEANINGFUL DIFFERENCE TO BRANDS, TO BUSINESSES AND TO PEOPLE

Founded in 1835 in Paris, Havas is one of the world’s largest global communications networks, with more than 23,000 people in over 100 markets sharing one single mission: to make a meaningful difference to brands, businesses, and people. Havas has developed a seamlessly integrated global strategy and operating system, Converged, designed to answer clients’ needs for standout, cross-functional, end-to-end communications solutions, supercharged by data, tech and AI, but powered by humans. Through its 70+ Havas Villages around the world, covering all communication activities, Havas’ teams work together with agility and in perfect synergy to offer tailor-made, innovative solutions to clients that support them in their positive transformation. Havas is committed to building a diverse culture where everybody feels they belong and can be themselves and thrive.

Industry
Marketing & Advertising
Company Size
10,000+ employees
Headquarters
Puteaux, FR
Year Founded
Unknown
Website
havas.com
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