Job Description

This position is responsible for overseeing the day-to-day operations of the Verifications team, including all department KPI’s. Work closely with Regulatory Affairs and the Verifications management team to ensure that systems and processes are compliant with all applicable State and Federal requirements for the distribution of prescription drugs and devices. Ensure new customer accounts are set up correctly and potentially fraudulent orders are reviewed and identified. Partner with Sales, DC Ops, and IT to ensure that customer orders are streamlined while ensuring compliance. Provide formal performance feedback, including performance appraisals, and resolve conflict.

KEY RESPONSIBILITIES:

• Oversee the day-to-day activities of the Verifications team to ensure State and Federal compliance, including account set up. Review productivity, quality, and provide performance feedback to all TSMs. Troubleshoot questions and problems related to system processes. Prioritize and delegate daily work assignments.
• Partner with Regulatory Affairs to understand the impact of new and existing legislation to ensure compliance.
• Partner with Sales to communicate State and Federal requirements to customers. Work with Sales to create customized processes for customers, as needed.
• Resolve escalated customer inquiries.
• Participate in special projects and perform other duties as required.

SPECIFIC KNOWLEDGE & SKILLS:

· Substantial knowledge of JDE, Siebel and MS Office applications.

· Substantial knowledge of Verifications policies and procedures.

· Full understanding of State and Federal regulatory requirements and an awareness of international regulations.

· Consistently demonstrated leadership and coaching skills.

· Ability to build morale and motivate a team.

· Excellent dispute resolution skills.

GENERAL SKILLS & COMPETENCIES

· Strong leadership skills and ability to motivate teams.

· Excellent communication skills, performance feedback and ability to resolve disputes effectively.

· Excellent verbal and written communication skills

· Ability to multi-task.

· Ability to learn applicable computer systems.

· Excellent analysis and problem solving skills.

· Excellent decision making skills.

· Understand and ability to interpret financial information that impacts department.

· Ability to plan and coordinate successful projects, manage risks, costs, time and project teams.

· Strong planning and organizational skills and techniques.

WORK EXPERIENCE:

Typically 4 to 5 years of related support experience; 3 or more years of management experience.

PREFERRED EDUCATION

Bachelor's Degree or global equivalent in related discipline.

TRAVEL/ PHYSICAL DEMANDS:

· Office environment. No special physical demands required.

· Travel required, up to 15%

• The posted range for this position is $63,396-$99,056 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc. At the time of this posting, this position is eligible for a bonus not reflected in the posted range subject to the achievement of the plan. Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO [ or sick leave if applicable], Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

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