Job Description

The Centralized Verification Specialist Senior will be responsible for accurate and timely investigation of sub-prime consumer loan applications. Ensure that critical loan approval stipulations are addressed, resolved, and meet company policies. Identify and escalate complex issues as they are identified. Support both a Centralized Sales operation and a nationwide branch office network.

In the Role

• Maintain thorough knowledge and understanding of OneMain’s policies and procedures, as well as state and federal laws
• Act as point of escalation for department, working more complex requests and exception approvals
• Assists in training new hires and supporting ongoing training to existing TM’s
• Supports peers as subject matter experts in departmental policy, procedure, and best practices
• Cross trained in multiple functional areas
• Comprehensive understanding of verification workflow
• Ensuring loan stipulations are distributed appropriately to ensure cycle time meets or exceeds customer expectations and individual process and service level standards
• Verification activities may include validating identity, address, and social security number; employment, auto insurance, automobile value, lien and title verification; analyzing proof of income and disposable income; fulfilling loan requests, perfecting liens and reviewing loan documents for accuracy and completeness
• Provide escalation support on complex issues that may arise to ensure timely and accurate processing of loan stipulations
• Identify anomalies or complex issues and decisively escalate to provide a timely and seamless transition within the process
• Identify, investigate, and/or escalate potential fraud risks
• Act as a liaison between multiple internal and external customers and/or vendors. This will include written and verbal communication with Centralized Sales, Underwriting and Branch personnel
• Identify process improvement opportunities to increase efficient and effective loan stipulation verification
• Identify process related risks and offer suggestions on potential controls to mitigate risks

Requirements

• High School Diploma or GED plus 1 or more years in customer service
• Minimum 1 year of OMF verification experience
• Strong communication skills (oral, written, and interpersonal)
• Excellent customer service skills
• High level of motivation to deliver results
• Demonstrated ability to accomplish results in a team-based environment
• Ability to build relationships and partnerships
• Ability to review loan documents in a timely fashion for accuracy
• History of using sound reasoning and exercising good judgment

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.