Location:
Oncology Consultants - Business Office
Pay Range:
$17.93 - $29.89
Responsible for the overall verification of patients’ health coverage with patients’ insurance company to ensure necessary procedures are covered by the provider prior to patient appointments.Responsible for entering primary and secondary insurance data in an accurate manner, verify that existing information is accurate, and to update patient benefit information in the system. Responds to all internal and external phone inquiries regarding patient benefits and financial obligations. Interaction with front office staff and insurance companies on a daily basis is necessary in order to coordinate patients’ insurance information and compete the verification process.
KPA 1 — Insurance Eligibility & Benefits Verification
Verify insurance eligibility and benefits specific to radiation treatment services.
Verify eligibility and benefits and load insurance information for patients with new or changed insurance coverage.
Re-verify eligibility and benefits for existing patients prior to the first visit of each new calendar year.
Review daily schedules and add-on appointments to identify patients requiring re-verification.
Research and resolve eligibility response errors and discrepancies.
Validate Medicare coverage and confirm whether patients are enrolled in Medicare replacement plans.
Confirm that insurance plans and network participation have not changed prior to service delivery.
KPA 2 — Insurance Updates & Referral Coordination
Notify appropriate internal departments and stakeholders of all insurance changes.
Coordinate with Authorization staff to obtain required referrals and supporting documentation.
Ensure insurance records are accurate and updated within applicable systems.
Escalate complex coverage or eligibility issues to appropriate leadership or support teams.
KPA 3 — Communication & Service Excellence
Communicate clearly and timely with patients and staff via company email and approved communication tools.
Interact professionally with patients, clients, physicians, and fellow employees.
Provide responsive, accurate, and timely service to both internal and external customers.
Support a positive patient and team experience through courteous and solution-oriented communication.
KPA 4 — Team Collaboration & Operational Support
Cooperate with team members to accomplish departmental and organizational goals.
Work collaboratively across departments to resolve eligibility and coverage issues.
Support workflow changes and operational improvements.
Assist with additional operational or administrative tasks as assigned by management.
KPA 5 — Compliance, Reliability & Continuous Improvement
Understand and adhere to organizational policies, procedures, and compliance standards.
Maintain confidentiality and accuracy in handling patient and insurance information.
Arrive at work as scheduled and notify supervisors timely of absences or schedule changes.
Recognize priorities and manage time productively.
Take initiative to resolve problems and conflicts when possible.
Contribute ideas for improved processes and workflow efficiencies.
Perform other duties as directed by physician, supervisor, or administrator.
Education
High school diploma or equivalent required.
Minimum Relevant Experience
2 or more years of experience in healthcare verification/authorization insurance
Medical and Oncology experience preferred.
Skills
Spanish bi-lingual preferred.
Travel: 0-25%
AON is an alliance of physicians and veteran healthcare leaders dedicated to ensuring the long-term success and viability of oncology diagnosis and treatment in community-based settings. We are the fastest growing network of community oncology practices delivering local access to exceptional cancer care.
We focus on:
- Enriching the patient experience by supporting the delivery of true value-based care through participation in the Enhancing Oncology Model and Principal Care Management programs and enhanced services, such as care coordination.
- Being 100% physician-led and governed by allowing for practice autonomy, where our partnership is collaborative and leveraged as a resource but, ultimately, what gets implemented in the practice is up to the physicians.
- Improving the lives of those who practice medicine with over 40 years of proven practice management expertise and the enablement of new revenue streams by accessing additional service lines such as clinical lab, pathology and oral oncolytic pharmacy.
The AON Difference
Practice diversification - A partnership with AON enables practice growth and access to new revenue streams through centralized ancillaries such as clinical lab, pathology and oral oncolytic pharmacy.
Economies of scale - Our ability to aggregate size and scale helps us to provide practices with the most competitive and attentive vendor services and drug pricing.
It’s a partnership - Practices deserve a partner that evolves to meet their needs and stays ahead of the industry changes. With a drive to innovate cancer care, we’re focused on the future of oncology and creating a network of industry experts to ensure accessible and patient-centered care continues to be at the forefront of healthcare.
