Job Description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters.

If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.

As our Verification Specialist you’ll play a key part in delivering optimizing manual customer verification processes, ensuring timely feedback on verification outcomes, and supporting the broader business verification strategy, getting hands-on with reviewing documentation related to suspicious activity. Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game.

What you’ll do

You’ll take ownership of work that gives us our competitive edge, including:

• Full and accurate assessment of documentation in terms of their legitimacy

• To ensure Betway meets the verification requirements of their customers in line with regulatory and/or business requirements around KYC.

• In line with AML verification requirements outlined by regulatory and / business requirements, i.e., Threshold and name mismatch financial account holder.

• Ensure that documents are uploaded correctly, and notes are captured on accounts after review.

• Escalation of documents with legitimacy concerns to the Fraud Team for further investigation.

• Staying abreast of document version updates specific to countries.

• Withhold / Release of certain transactions when required to do so.

• Request of supporting documentation where deemed required.

• Update customers’ accounts details where necessary.

• Contacting 3rd parties to verify documents in the cases where additional verification is required.

• Be available to assist Risk, Fraud, CSC, and other departments in the business in relation to verification.

• Resolve escalations related to verification.

• Suggest / Recommend new improvements or enhancements to document journeys, customer communication relating to verification and highlighting any potential roadblocks that hinder verification success rates.

• Reporting on verification statistics both internally and externally.

• Suggest / Recommend new or improvement process or systems to enhance efficiency of verification.

This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.

What you’ll bring

You’re someone who brings:

• Clear, confident communication (written and verbal), and the ability to breakdown complex ideas

• A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals

• Strong organisational skills and the ability to manage multiple projects without dropping the ball

• Exceptional attention to detail and a commitment to high‑quality work

• Adaptability – you stay sharp, productive and positive in fast‑moving environments

• Minimum of 24 Months Risk/AML/Compliance experience

• Relevant Diploma/Degree and/or work experience in a related field

• Exceptional attention to detail, ensuring high standards of quality in all outputs

• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends

• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations

• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards

• Experience in developing and executing customer retention strategies

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability

• Ownership and accountability

• Initiating action

• Resilience

• Team orientation

• Integrity

• Innovation

What you’ll get back

We invest in your growth and wellbeing, so you can bring your best:

• Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.

• Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.

• Support that has your back. Our Employee Assistance Programme offers resources for you and your family.

• Group Life Cover

• Funeral Fund Benefit

• Income Continuation Benefit

• Medical Aid Subsidy

• Retirement Annuity Subsidy

Ready to feel superclass?

At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!