Job Description

APPLICATION DEADLINE: APRIL 14TH, 2026

We are recruiting on a Contract Basis for 1 year.

What is the opportunity?

In this role you will be Responsible for the mitigation of operational/credit risk related to a variety of operational or administrative processes used to support RBC clients and sales and service partners. Manages a small team. You will also ensure compliance with Bank and government regulations (e.g. Anti-Money Laundering), legal requirements, RBC policies/process/procedures and limits, qualification and eligibility criteria, ensuring final accuracy verification.

What will you do?

• Ensure all documents/data are examined for completeness and accuracy, and take appropriate steps to correct.
• Proactively identify and recommend solutions to recurring errors and service gaps and act as a referral point/Subject Matter Expert for sales and service employees
• Take ownership and accountability for the resolution of complex issues and concerns at the first point of contact, demonstrating a long-term perspective in addressing client concerns
• Identify service/operational inefficiencies and make recommendations for value added enhancements to appropriate parties
• Proactively identify and recommend solutions to recurring errors, service gaps and process efficiency and effectiveness enhancements and act as a referral point/Subject Matter Expert for sales and service employees
• Support revenue growth by reducing revenue leakage and focusing on other opportunity spotting initiatives
• Ensure adherence to Global Information Risk Management framework and Global Compliance mandated policies and procedures
• Exercise due diligence in following operational risk policies, procedures, standards and guidelines

What do you need to succeed?

Must-have

• Diploma in Management or related discipline or equivalent education/training in a related field
• Very strong client first orientation
• Ability to multi-task and adjust to the demand/needs of our clients and service partners
• Ability to work in a fast paced environment
• Attention to details with strong organizational skills
• Good knowledge of Bank’s core applications
• Good knowledge of Microsoft Word + keyboarding skills

Working Conditions

• Fast-paced, highly dynamic and interactive processing and problem resolution environment
• High degree of flexibility required for hours of work.
• At times the role requires the ability to manage highly demanding situations under rigid timelines

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual

• The advantage of working with a dynamic, collaborative, and high performing team where initiative and hard work are recognized and rewarded

• Innovative mobile technology to ensure your success
• Opportunities to do challenging work

Job Skills

Adaptability, Audits Compliance, Communication, Critical Thinking, Data Gathering Analysis, Financial Regulation, Operational Requirements, Organizational Governance, Time Management

Additional Job Details

Address:

55 Independence Square North:Port of Spain

City:

Port Of Spain

Country:

Trinidad and Tobago

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2026-04-01

Application Deadline:

2026-04-15

Note Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.