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  Drive the field verification process for all assigned prospects through verification agents.
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  Ensure all verification activities.
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  Review and validate verification outputs to confirm that only qualified customers are passed forward.
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  Coordinate and supervise field verification agents to ensure optimal deployment and coverage.
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  Ensure verification agents are adequately trained and refreshed on verification standards and processes.
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  Monitor agent productivity and utilization against daily and weekly targets.
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  Ensure all verification cases strictly follow approved verification rules, checklists, and risk guidelines while being completed within stipulated service-level agreements (SLAs).
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  Conduct phone confirmation calls with prospects and guarantors to validate identity, intent, and information provided.
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  Ensure all captain (customer) data, verification reports, and documentation are complete, accurate, and consistent.
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  Provide structured field observations and recommendations to improve verification rules, training, and fraud detection.

Requirements

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  OND, HND in a related field
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  1-2 years of professional experience
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  Excellent oral and written communication
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  Attention to detail
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  Strong interpersonal skills

Benefits

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  You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
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  You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
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  You would work alongside passionate, talented colleagues who share your commitment to excellence.
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  You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
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  Comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities.