Level99 Entertainment

Venue Technician

Level99 Entertainment  •  Onsite  •  9 days ago
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Job Description

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

Level99 Disney Springs, FL - Now Open!

As a Venue Tech, you keep every Challenge in the Venue running at a best-in-class level for Level99 Players. You own the inspection, preventative maintenance, repair, and troubleshooting of every Challenge and gameplay system in the Venue, and you're the first response for facility maintenance across the Venue.

If you like solving problems with your hands, take pride in getting the details right, and want to work on something no other venue has, this role is for you.

Click here for a video on the Day in the Life of a Venue Tech at Level99!

RESPONSIBILITIES

  • Complete weekly inspections on every Challenge across mechanical, electrical, structural and safety elements
  • Own first-response troubleshooting and repair when a Challenge or gameplay system fails during live operations, resolving what you can and escalating what you can't
  • Uphold hospitality and show standards in Guest-facing areas while performing visible work
  • Perform preventative maintenance including touch-up painting, tightening hardware, cleaning components, and inspecting wear points
  • Serve as first response for general facility and Venue maintenance, resolving what you can and escalating what you can't
  • Document all work in MaintainX and communicate closures, reopenings, and operational impacts in real time internally and with cross-functional teams.

MUST-HAVE SKILLS

  • Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
  • Safe and competent use of common hand and power tools
  • Ability to triage and prioritize competing issues based on safety, Player impact, and urgency
  • Ability to work 10+ hour shifts, stand and walk for extended periods, climb stairs and ladders, and lift up to 50 lbs
  • Strong verbal and written communication skills, with the ability to work well in a team environment
  • A positive, joyful, upbeat and energetic attitude

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

  • Low-voltage wiring, electro-mechanical repair, or electrical troubleshooting
  • PLCs, microcontrollers, sensors, or other controls and automation systems
  • PC, network, or AV systems troubleshooting
  • Carpentry, fabrication, or work with wood, metal, and plastics
  • Scenic painting, surfacing, or refinishing
  • Theatrical lighting, DMX, sound, or show control systems
  • Rigging inspection and maintenance
  • General facility maintenance including plumbing and HVAC
  • Experience in entertainment, attractions, theme parks, escape rooms, theatre, or live events
  • Relevant Education: B.S. in Production, Design, Theatre Tech, Engineering, or other related degree
  • CPR/AED/First Aid Certified
While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!
YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…
  • Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
  • Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
  • Are just a little bit obsessive about getting the details right the first time
  • Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"
Level99 is an E-Verify employer.
Level99 Entertainment

About Level99 Entertainment

Level99 is a sprawling adult playground with 50+ life-sized mini games and challenges where you’ll dodge axes, crack puzzles, and outsmart obstacles. Our games are active, social, and endlessly replayable. Each challenge is designed to bring a group together in engaging activities that take 1 to 4 minutes to complete, sparking moments of laughter in epic fails and high-fives in triumphant wins. Level99 tracks each player’s progress as they work their way up the coveted leaderboard or try to collect every “star” available in the venue, unlocking exclusive rewards as they play. To enhance the gaming experience, Level99 offers a full-service bar and restaurant in partnership with licensed local craft brewers. To date we have worked with Night Shift Brewing and Victory Brewing to feature our scratch-made cooking, legendary craft beers, hand-made creative cocktails, and a variety of dining and gathering spaces for events.

Level99 opened its first location in 2021 in Natick, MA. Since then we have opened additional venues in Providence, RI and Tysons, VA, and have planned future openings in Orlando, FL, West Hartford, CT, and King of Prussia, PA.

We are backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects such as 5 Wits, Boda Borg, Blue Man Group, and Walt Disney Imagineering. Check out our website to learn more about Level99. Come #WorkWhereYouPlay!

Industry
Arts & Entertainment
Company Size
51-200 employees
Headquarters
Natick, MA
Year Founded
2021
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