Job Description

LEGENDS GLOBAL

Legends Global redefines excellence in sports, entertainment, and live events. We combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development, venue management, and event booking to revenue strategy and hospitality.

Legends Global brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

The Venue Technology Supervisor serves as the frontline technology leader for venue operations, positioned between the Venue Technology Manager and Venue Technology Assistants. This role is responsible for the day-to-day supervision, coordination, and quality of technical support delivered by Venue Technology Assistants while remaining hands-on with event operations. The Supervisor ensures all customer-facing and back-of-house technology systems are operational, compliant, and supported before, during, and after events.

The Venue Technology Supervisor reports to the Venue Technology Manager and directly oversees Venue Technology Assistants.

KEY RESPONSIBILITIES

Operational & Event Support

• Lead and coordinate event-day technology support across assigned zones of the venue.
• Ensure all POS, payment devices, kiosks, peripherals, printers, and related systems are fully operational prior to gates opening.
• Act as the primary escalation point for Venue Technology Assistants during events, resolving Tier 1 and Tier 2 issues and escalating to the Venue Technology Manager when required.
• Remain hands-on during events, providing direct technical support as needed.
• Validate that reported issues are fully resolved and systems return to expected functionality.

Team Supervision & Leadership

• Supervise, guide, and support Venue Technology Assistants in their daily responsibilities.
• Assign zones, tasks, and priorities to Venue Technology Assistants based on operational needs.
• Monitor performance during events and provide real-time coaching and feedback.
• Assist with onboarding, training, and mentoring new and existing Venue Technology Assistants.
• Ensure adherence to Legends technology standards, support protocols, and service expectations.

Pre-Event Preparation & Post-Event Follow-Up

• Conduct or assist with pre-event system checks and walkthroughs to confirm readiness.
• Coordinate equipment setup and teardown with the technology team and operations partners.
• Ensure replacement of defective hardware before, during, or after events as needed.
• Assist with documenting incidents, trends, and recurring issues for management review.

Incident Management & Communication

• Maintain constant communication with Venue Technology Assistants via radio, phone, or messaging platforms during events.
• Prioritize time-sensitive issues to minimize operational and guest impact.
• Communicate technical issues, impacts, and resolutions clearly to stakeholders.
• Ensure all support issues are properly logged in the ticketing system.

Inventory & Compliance Support

• Assist the Venue Technology Manager with tracking, staging, and safeguarding technology assets.
• Support compliance with security, PCI, and technology policies.
• Promote safe work habits and adherence to company safety procedures.

Collaboration & Escalation

• Work closely with the Venue Technology Manager, corporate IT teams, and third-party vendors.
• Escalate complex or high-impact issues appropriately while maintaining ownership until resolution.
• Support cross-venue or regional events when requested, as time and scheduling permit.

QUALIFICATIONS & SKILLS

• Strong working knowledge of POS systems, payment devices, printers, peripherals, and end-user hardware.
• Solid understanding of basic networking concepts (TCP/IP, VLANs, wireless).
• Demonstrated leadership or lead-level experience in a technical or event-driven environment.
• Excellent communication, customer service, and problem-solving skills.
• Ability to remain calm and effective in fast-paced, high-pressure environments.
• Detail-oriented with strong organizational and prioritization skills.
• Willingness to work nights, weekends, holidays, and extended event-day hours.

POSITIONING WITHIN THE TEAM

• Above: Venue Technology Assistants – direct supervision and task assignment.
• Below: Venue Technology Manager – operational reporting, escalations, and guidance.

This role bridges hands-on technical execution and supervisory responsibility, ensuring consistent, high-quality technology support across venue operations.

Compensation: $28.00 p/h

FLSA: Part time

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.