Job Description

About EatClub

At EatClub, we believe restaurants and bars are the beating heart of every city’s culture. Whether it's discovering a hidden gem, grabbing a late-night takeaway, or meeting friends for a drink, our mission is simple: help the hospitality industry thrive through smart, powerful tech.

Our platform helps over 2 million customers discover top restaurants and access real-time deals that save them up to 50% off the bill. We empower more than 4,000 venues to fill empty tables, increase foot traffic, and maximise revenue.

Recently ranked #11 on the 2025 Deloitte Tech Fast 50! Now is an exciting time to join our team. Initially co-founded by Marco Pierre White and leaders in the food tech scene, we’re now a 150+ person scaleup that’s growing fast and making waves in the industry.

Why You’ll Love Working With Us

• Work with venues that are genuinely invested in the platform - hospitality operators who care about the outcome, not just the contract
• A commercially driven role with real ownership over retention, activation, and venue growth
• Be part of a collaborative team inside a fast-scaling company with genuine career development as the business grows
• Staff discounts and dining vouchers to enjoy through EatClub

A Day-in-a-Life of our Venue Partner Manager

Your portfolio is a mix of new venues finding their feet on the platform and smaller established partners who need the right support to keep performing. No two days look the same, but the through-line is consistent: you are commercially sharp, relationship-driven, and always looking for the opportunity to make a venue more successful on EatClub.

Early in the week you might be running structured check-ins with venues in their first 30 days - tracking progress, spotting early risk signals, and making sure they are set up to convert demand into real revenue. Later you are working through your inbound queue: a venue with a deal question, another that has gone quiet and needs a proactive call, one that is at risk of leaving and needs a sharp commercial conversation to turn around.

The best VPMs here are not just relationship managers. They have the instincts of a sales person - they can save a churn, close an upsell, and optimise a deal structure in the same week. If you are motivated by commercial outcomes and enjoy the mix of reactive support and proactive growth work, this role will suit you well.

On any given week, you will be:

• Running Day 1 to Day 30 check-ins with newly onboarded marketplace venues - tracking activation, identifying risk, and keeping engagement high through the critical early weeks
• Managing inbound support queries from your venue cohort - resolving issues quickly and turning reactive conversations into commercial opportunities where you can
• Identifying at-risk venues early and acting decisively to save them - using platform data and commercial instinct to find the right outcome
• Having proactive growth conversations with your most engaged smaller venues - optimising deal structures, upselling features, and working toward moving them into higher performance tiers
• Collaborating with Sales, Marketing, and Product to share venue insights and create the right conditions for partner growth
• Contributing to a team culture of continuous improvement - sharing what you are seeing in the market and helping refine how the team works

Type of projects you’ll be working on at EatClub…

• New venue activation programme: Running structured onboarding support for all new marketplace venues through their first 30 days - building the habits and deal setups that turn a new sign into a long-term performing partner
• Churn save and retention: Owning the retention outcomes for your cohort of smaller venue partners - identifying risk signals early, intervening before it is too late, and measuring what works
• Growth cohort: Working with a defined set of highly engaged smaller venues to improve their platform performance and progress them toward higher-tier engagement - tracking deal quality, revenue, and depth of platform usage over time
• Voice of the venue: Feeding structured insight from your venue conversations back into the business - helping Product, Marketing, and Operations understand what is working and what is not from the operator's perspective

You have…

• 1 to 3 years of experience in account management, customer success, or a commercial B2B role - with a track record of working to retention, revenue, or growth targets
• Strong commercial instincts - you can build rapport quickly, handle difficult conversations, and close a commercial outcome over the phone or video
• The ability to manage a high volume of relationships without losing quality - you are organised, data-literate, and know how to prioritise across reactive and proactive work
• Self-direction - you do not need someone to tell you what to do next; you manage your own time and stay on top of your portfolio without prompting

It would be extra awesome if you also had…

• Experience in hospitality, food tech, marketplaces, or SaaS
• Exposure to onboarding or activation programmes for new customers
• Experience working with small business customers
• An interest in using data and platform insights to drive commercial conversations
  

You are…

• Commercially sharp - you care about the outcome, not just the activity, and you know the difference between a busy week and a productive one
• A natural relationship builder - you get venues to trust you quickly, and you use that trust to have the honest conversations that actually move things forward
• Resilient and adaptable - you handle a full inbox, a difficult save conversation, and a growth opportunity all in the same day without losing momentum
• Genuinely curious about the hospitality industry - you are interested in the operators you work with and what makes their businesses tick
• Motivated by growth - for your venues and for yourself

If you do a good job…

Your venue cohort will be well-supported, retained, and growing. New venues in their first 30 days will activate faster and perform better because of the check-ins and conversations you ran. Your churn saves will be measurable. And the smaller venues in your growth cohort will be moving up the performance ladder - more revenue, better deal quality, deeper engagement with the platform.

You will also have built a foundation for your own career development inside a scaling business that rewards commercial performance.

Maybe this role is not for you if….

• You prefer a purely relationship-focused role without a commercial or sales component - churn saves, upsells, and deal optimisations are a core part of the job
• You want a narrow, well-defined scope - this role moves between reactive support and proactive commercial work, often in the same day
• You are uncomfortable managing a high volume of venues without heavy structure or daily direction
• You are not genuinely interested in hospitality - the operators you work with will notice if you are not

If you're curious about what we're building, you're welcome to explore EatClub ahead of your interview. First-time users who choose to give it a try can use the code "ECAPPLY5" for an optional $5 voucher to test the experience. This is entirely voluntary and has no impact on your application or interview process.

One last note: even if you feel that you don’t meet all the criteria above, we encourage you to apply. Past work experience is not the only indicator of future success, and we are on the look out for hungry talent who wants to grow with us. So if you want to be a part of something remarkable, then we’re excited to hear from you.