Tao Group Hospitality offers competitive benefits for all full-time team members such as:
Medical, Dental, and Vision Coverage
401(k) Retirement Program with Employer Match
Life and Disability Insurance Plans
Ancillary Insurance Plans
Employee Assistance Program
Fertility & Family Forming Support and Resources
Pet Insurance
Employee Discounts
TAO Savings Marketplace
Time off and much more!
The Venue Manager is responsible for overseeing the daily operations and overall managementofthevenue,ensuringaseamlessexperiencefromsetuptoguestdeparture. This role requires a strong operational background, exceptional leadership, and a deep commitment to hospitality. The Venue Manager ensures that all aspects of the venue
includingstaffing,service,facilitymaintenance,andguestexperience areexecutedtothe highest standard. Working closely with internal teams and clients, the Venue Manager upholdsthecompany’sreputationforexcellenceandensureseacheventandoperation runs efficiently, safely, and in alignment with brand expectations.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
Managethedailyoperationalneedsofthevenueinaccordancewithcompany policies and facilities standards.
Overseethesetup,service,andbreakdownofevents,ensuringallclientandvenue needs are met.
Maintain ongoing communication with internal teams including Events, Edge, AvenueandPeakRestaurantFOHtoensuresmoothcoordinationandexecution.
SupportMastercardTentpolesandotherPeakeventsincludingNightlife,Edge, Quin, and related activations.
CollaboratewiththeVenueManagementTeamtomaintainthefacility,proactively identifying and resolving operational or maintenance issues.
Ensure all venue spaces remain organized, clean, and visually presentable at all times.
Command athoroughunderstandingofDOH andDOBguidelines as theypertainto venue operations.
Manageguestarrivalanddepartureflowtoensureasafeandwelcoming experience.
Supervise andsupport the Operations Associates andon-site staffthroughout setup, service, and breakdown.
Lead,train,andmotivateteammemberstoupholdthecompany’sstandardsof service and professionalism.
ExecuteandrefineSOPsincollaborationwithleadership.
Fostercollaborationacrossdepartmentsandmaintainclearcommunication channels.
Reportoperationalupdates,challenges,andareasforimprovementtotheAGMof EventOperations.
Serveasahands-onleaderandteamplayer,steppingintoassistwhereverneeded.
Ensurethevenue’sphysicalspace,furniture,andequipmentareproperly maintained and operational.
Coordinatewithvendors,contractors,andfacilityteamsformaintenance,repairs, andupgrades.
Monitorinventoryandoverseepurchasingforvenuesupplies,rentalsand operational needs.
Implementsystemstotrackandimprovefacilityperformanceandresource management.
Ensureallguestsreceiveexceptionalserviceandhospitalityfromarrivalto departure.
WorkcloselywiththeEventsTeamtoensureeachevent’suniquerequirementsare fullyexecuted.
PartnerwiththePeakFOHteamtomanageguestflowandmaintainaseamless transition between spaces.
Anticipateandresolveserviceoroperationalchallengespromptlyand professionally.
Monitorvenuebudgetsandprovideregularreportingonlaborcosts,purchasing, and vendor expenditures.
Track expenses and monitorfinancialperformancetoensurecost-effective operations.
Maintainaccurateoperationalreports,staffschedules,andeventdocumentation.
Identifyandimplement process improvementstoenhanceefficiencyand profitability.
Maintainknowledgeofemergencyprocedures,firesafetyprotocols,andcrowd management best practices.
Proficiency with venue management software, POS systems, and scheduling platforms.
EDUCATION/WORKING KNOWLEDGE:
Minimum5yearsofexperienceinvenue,hospitality,oroperationsmanagement.
Proven leadershipandteammanagementskillsinafast-paced environment.
Exceptionalinterpersonalandcommunicationskills.
Strongfinancialacumenwithexperiencemanaginglabor,purchasing,andvendor relationships.
Demonstratedabilitytocreate,maintain,andimplementSOPs.
Flexible schedule based on operational and event needs including nights, weekends, and holidays.
Workingknowledgeoffacilitysystems,safetyprotocols,andcompliancestandards.
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
Must have strong problem-solving skills
Excellent written and verbal communication skills required
Ability to work under pressure and meet deadlines
Must have good positive energy throughout the day
Must be able to read the computer monitors and print legibly
Must be able to sit and/or stand for extended periods of time
Must be able to move quickly through work and set the pace in the office
Must be able to push and lift up to 75 lbs.
Small to Medium office environment
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
5-30% Local Travel (United States)
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours
regular shifts, evening and/or weekend shifts, and holiday work may be required
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain a high level of confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment
ABOUT TAO GROUP HOSPITALITY
Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. The company operates branded locations across the globe, featuring a collection of widely recognized hospitality brands including TAO, OMNIA, Marquee, LAVO, Beauty & Essex, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, KOMA, Avenue, Fleur Room, JEWEL, and more. Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors. With over 25 years of industry experience, Tao Group Hospitality consistently sets the bar for guest experiences by delivering unforgettable entertainment with innovation and creativity at the core. The company strives to exceed expectations and continually reinvent the future of hospitality through its owned operations as well as joint venture and managed properties.
Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. The company operates branded locations across the globe, featuring a collection of widely recognized hospitality brands including TAO, OMNIA, Marquee, LAVO, Beauty & Essex, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, KOMA, Avenue, Fleur Room, JEWEL, and more.
Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors.
With over 25 years of industry experience, Tao Group Hospitality consistently sets the bar for guest experiences by delivering unforgettable entertainment with innovation and creativity at the core. The company strives to exceed expectations and continually reinvent the future of hospitality through its owned operations as well as joint venture and managed properties.
