Job Description

Your Impact

This is an opportunity to take ownership of a high-energy, iconic venue and bring the Mountain Goat experience to life, at our brewery in Richmond As Venue Manager, you’ll lead from the front, driving exceptional service, strong operational performance and a vibrant, community-first atmosphere locals love. You’ll play a key role in shaping the customer experience, growing the venue’s presence, and building a high-performing team.

Key Accountabilities:

• Lead day-to-day venue operations, ensuring service, compliance, ambience and standards are consistently delivered
• Manage rosters, stock and operational efficiencies to achieve KPIs across labour, COGS and customer experience
• Oversee bookings, large group events and brewery tours, ensuring seamless execution
• Drive continuous improvement of the guest experience across food, beverage and service
• Collaborate with marketing, brewing and stakeholders to deliver brand initiatives and events
• Lead, coach and develop a high-performing team, including recruitment, onboarding and performance management
• Handle escalations and resolve customer or team issues in a timely and professional manner
• Build strong relationships within the local community to grow the venue profile
• Identify and implement opportunities for business growth and increased trade
• Maintain full compliance with RSA, licensing, WH&S and company policies

About You:

• Proven experience managing a fast-paced hospitality venue
• Strong leadership capability, with experience building and developing high-performing teams
• Commercially savvy, with a track record of achieving operational and financial KPIs
• Passion for hospitality, with a genuine love for beer, food and creating great customer experiences
• Self-motivated, resilient and adaptable, with the ability to thrive in a dynamic environment
• Excellent communication and stakeholder management skills
• Hands-on, proactive and solutions-focused approach
• Strong organisational and time management skills, with the ability to juggle competing priorities
• Experience with events, community engagement and brand activations highly regarded
• Relevant hospitality qualification or equivalent experience