Job Description

Venue Manager

Welcome to the Kimpton Naluria Kuala Lumpur familyNow that you are part of our family, let’s explain the role you will play

Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who arepassionate about providing genuine heartfelt care to our guests,colleagues, owners and communities

WHAT WILL I ACTUALLY BE DOING?

Our hotel, restaurants and bars are only as good as the people it employs, that’s why we picked youYou’re outgoing and you love to meet new peopleYou’re passionate, focused and driven about making every guest’s experience ‘ridiculously personal’, making their visit unforgettable, in all the right ways

You've proven you can succeed in a fast-paced, guest-focused, no two days the same environment, and we will offer you plenty of opportunities to find your niche and grow It’s your creativity and flair that we like and we know you are going to make our business a real success

You’ll be working with a friendly, motivated team who you will recruit and lead with your distinctive style and work with them to develop their full potential and ensure everyone provides genuine heartfelt care to our guests You will also work alongside our Chefs and F&Bteam, and we know that between you all we will really make a name for ourselves

• Responsible for staff scheduling and payroll cost to ensure adequate coverage according to established practices and maximize on labour potential; plans work assignments based on room occupancy forecast, Event orders and VIP list. Adjust schedules to meet emergencies, coordinates with other managers regarding emergency staffing.

• Maintains proper records of sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.

• Maintains established par stock for operating supplies to ensure smooth operation.

• Make frequent suggestions to Management in reference to improvement of general operation, F&B promotions, cost control and profitability.

• Establishes control procedures for reconciliation of cashiering before and after service as well as all inventory for liquor / spirit / beer / wine / food products.

• Executes the general responsibility necessary to minimize costs in operating the restaurant and achieving sales goals.

Regarding the role, it’s as the job title says really, you are responsible for providing a vibrant environment for our guests to ‘kick back’ in and chill out with their dining experience, leading your team to success

• Oversees all Beverage operations and Menus in the outlet; service standards in the venue Ensures that the teams conform to the required standards and meet or exceed guest’s expectation by supervising the daily operations of the bar areas, (order and maintain supplies, review set-up and beverage preparation and service etc.) to ensure compliance with SOPs, safety regulations and procedures and to ensure an optimal level of service, quality and hospitality are well maintained.

• Completes daily outlet inspections; checks overall bar/restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary by monitoring, maintaining and sanitizing the bar areas and equipment to protect the assets and ensure quality service.

• Participates in the planning of all F&B Menus. Control the cost with all expenses and also checks the accuracy of par stocks.

• Responsible for holding daily briefings and monthly communication meetings to discuss various aspects of bar service and preparation with employees by supervising and directing the bar teams including assistant manager, supervisors, bartenders and baristas on a daily basis.

• Meet with the guests to ensure the quality/service of drinks, and to review any changes, issues and/or problems to ensure delivery of a quality product. Attends to guest complaints, requests or inquiries regarding bar and guest services and immediately takes all required corrective measures and guarantee smooth operations.

• Interviews and recommends hiring, scheduling, training, developing, empowering, coaching and counseling, resolving problems, and provide open communication.

• Be familiar with changes and trends in the competition and the market place.

• Implements and enforces safety regulations and house rules.

• Understands that there are daily / weekly / monthly reports, presentations and targets to hit.

• To meet up with suppliers and key industry stakeholders to ensure to elevate the program with an objective to becoming one of the best bars in town and receive deserving accolades to support this cause.

It’s a physical role and although there are the usual meetings, briefings and of course emails to check, you will be on your feet most of the day out and about chatting with your guests and your team, so fitness will be key for you, although reasonable adjustments will be made where we canWe would love it if you were multi-lingual, but it’s not essential

WHAT WE’RE LOOKING FOR

We are seeking a passionate and service-driven hospitality professional with strong leadership skills, creativity, and attention to detail. The ideal candidate thrives in a fast-paced luxury lifestyle environment, demonstrates excellent interpersonal and communication skills, and is committed to delivering exceptional guest experiences while continuously driving operational excellence and team performance.

WHAT WE NEED FROM YOU

• Diploma or Degree in Hospitality Management, Hotel Management, Business Administration, or related field
• Minimum 5–7 years of experience in F&B or venue operations, with at least 2 years in a managerial role within a luxury hotel or lifestyle hospitality environment
• Strong leadership and people management skills with the ability to inspire and develop teams
• Excellent guest relations and communication skills
• Proven ability to manage high-volume operations while maintaining exceptional service standards
• Strong business acumen with experience in budgeting, cost control, and revenue management
• Knowledge of luxury dining, nightlife, and lifestyle hospitality trends
• Ability to create memorable guest experiences and drive customer satisfaction
• Strong problem-solving, decision-making, and conflict-resolution abilities
• Well-organized with excellent attention to detail and operational efficiency
• Flexible to work shifts, weekends, and public holidays
• Proficient in POS systems, Microsoft Office, and operational reporting
• Professional appearance, positive attitude, and strong passion for luxury hospitality