Job Description

Welcome Hospitality | The Albion Hotel

We’re looking for a motivated and experienced Venue Manager (3IC) to join the team at The Albion Hotel in Newcastle.

This is a hands-on, floor-based management role suited to an experienced Duty Manager or hospitality supervisor ready to take the next step.

Working as part of the venue management team, you’ll help lead our people, run great shifts and ensure our customers receive a consistently great experience.

What you'll be doing

As Venue Manager (3IC), your focus will be on the successful day-to-day operation of the venue while you’re on shift.

Your responsibilities will include:

• Leading and supervising the team during shifts
• Opening and closing the venue and completing required procedures
• Coordinating day-to-day service across the venue
• Supporting and directing team members to ensure smooth and efficient operations
• Delivering high standards of customer service and handling customer enquiries or concerns
• Ensuring RSA, gaming, WHS and other venue compliance requirements are followed
• Managing cash handling, tills and end-of-shift procedures
• Supporting the training and development of team members
• Maintaining high standards of venue presentation, cleanliness and service
• Responding appropriately to incidents and escalating matters where required
• Communicating effectively with the wider management team and completing thorough shift handovers
• Supporting the General Manager and senior venue management team with day-to-day operations

About you

You’ll be comfortable taking charge of a busy shift while still being willing to jump in and help wherever needed.

Ideally, you’ll have:

• Previous experience as a Duty Manager, Supervisor or in a similar hospitality leadership role
• Experience working in a busy pub, bar, restaurant or hospitality environment
• Confidence leading a team and running shifts
• Strong communication and customer service skills
• A practical understanding of RSA, gaming and venue compliance
• The ability to remain calm and make sensible decisions in a busy environment
• Current NSW RSA and any other relevant hospitality certifications
• Availability to work a flexible roster, including evenings and weekends

Most importantly, we’re looking for someone reliable, positive and hands-on who enjoys hospitality and takes pride in running a great shift.

Why Welcome Hospitality?

Welcome Hospitality is a growing Australian hospitality group with venues across NSW.

You’ll be joining an experienced venue team with the opportunity to continue developing your management skills and, for those who want it, build towards more senior management opportunities within the group.

Please note: Only applicants currently based in Australia with valid Australian working rights will be considered for this position.

Ready for your next step? Apply now with your CV and a brief introduction.