Job Description

Crystalbrook Flynn is a social butterfly - the natural life of the party. Located in the heart of the Cairns CBD and just steps from the esplanade, it is at the centre of the action. Crystalbrook Flynn features 311 stylish rooms and suites and three of the hottest restaurants and bars in town! Add to this two glass swimming pools, conference and event spaces, Eleme Day Spa and a 24-hour fitness centre, it is an inspiring and invigorating Hotel full of energy and innovation.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Role Purpose:

If hospitality is your thing and you are ready for a venue that matches your energy and ambition, step into the spotlight as Venue Manager at Boardwalk Social.

Located in the heart of Cairns, Boardwalk Social isn’t your average hangout — it’s a buzzing hub where live music, sport and next-level pub fare come together under one vibrant roof. From family feasts and milestone birthdays to laid-back drinks and Sunday sessions, we’re the place locals love and visitors remember.

Responsibilities:

Leading a high energy, passionate and creative Food and Beverage Team - this expansive role is responsible for the ongoing success and growth of the venue. Reporting to the Food and Beverage Manager, this role is responsible for:

• Owning the floor — leading service with confidence and making sure every guest leaves with a positive and memorable experience
• Building a dream team — coaching, training and inspiring our crew so they’re firing on all cylinders
• Keeping the wheels turning — rostering, recruiting and making sure we’re fully staffed for anything from a Monday lunch to a packed Sunday session
• Teaming up with the kitchen legends — working with our chefs to ensure ensure the menu is always on point and every dish that hits the pass is pure gastropub gold
• Raising the bar — maintaining top-notch food quality with zero shortcuts and total compliance
• Making the good times roll — activating ideas and working with like minded collaborators to create events, activations and promotions that keep the place buzzing

Skills and experience:

We are looking for a skilled and career-focused beverage and hospitality leader. Your previous management experience is important, along with exposure to working in busy service environments.

• You will naturally demonstrate a high energy with an inherent desire to provide our guests and customers with the best level of service
• You must have highly developed food and beverage experience, with previous experience working in large-scale pub, food hall or high-volume venues preferred.
• You will have a creative and inquisitive mind with strong organisational skills and demonstrable experience
• An adept ability to maximise the venue's financial performance along with strong planning abilities and a natural accountability for high performance at all times
• You will have led from the front and be capable of inspiring and leading small teams of staff. Can you deliver the FUN?
• Experience of rostering, identifying trends, working across recruitment and training whilst ensuring exceptional operating standards
• Managing strong legislative and WHS controls comes naturally to you

Please note: this position is not available to those seeking sponsorship - preference will be offered to those who have a genuine and long-term commitment for FNQ Life and can demonstrate the inherent requirements listed above.

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment
• Regular service recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.