Job Description

Pullman Quay Grand Sydney Harbour, where your workplace is as iconic as the view.

Perfectly positioned in Circular Quay, our hotel offers luxurious one- and two-bedroom apartments with postcard-worthy views of the Sydney Harbour Bridge. As a unique hybrid of premium hotel accommodation and long-term residential living, we deliver a diverse, personalised guest experience unlike anywhere else in Sydney.

Our food & beverage portfolio features two standout venues. Flaminia, created in collaboration with the acclaimed Pilu team, offers an elevated modern Italian dining experience with a harbourside perspective. Acapulco El Vista, developed in partnership with the award winning Maybe Sammy group, brings a bold coastal Latin bar concept with world class cocktails and vibrant energy.

With exceptional meeting and event spaces designed for everything from high-end corporate functions to iconic harbourside weddings, joining our team means being part of a property where every day feels remarkable.

Be part of a team that creates unforgettable moments, set against one of the world’s most breathtaking backdrops.

Purpose

To act as the polished, confident and hands‑on first point of contact at El Vista, a high‑volume premium venue in Circular Quay. This role ensures seamless guest flow, supports all areas of service, and maintains an exceptional guest experience while functioning as a key link between guests, the floor team and the bar.

Primary Responsibilities

• Welcome all guests confidently, manage guest flow and seating, and make real‑time decisions during peak periods.
• Run a section when required and assist both floor and bar teams to maintain smooth, coordinated service.
• Manage VIP greetings, queue control and guest communication with professionalism and high situational awareness.
• Support high‑volume service by running drinks, assisting during peaks and maintaining venue standards.
• Uphold premium service standards while maintaining a polished, engaging presence at all times.
• Operate as a leadership‑leaning role, acting as the bridge between guests and operational teams.

Skills and Experience

• Strong background in high‑end, fast‑paced hospitality, ideally in hosting or leadership‑ready front‑of‑house roles.
• Confident handling all guest types, from VIPs to high‑volume walk‑ins.
• Excellent communication, situational awareness and decision‑making under pressure.
• Proactive, self‑managed and comfortable working across all areas of the venue.
• Team‑first mindset with the ability to jump in wherever needed and “get your hands dirty” during peak periods.
• Polished, professional presentation appropriate for a premium, high‑profile venue.

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.