Job Description

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Salary range: An annual salary range of $175k - $225k is what we expect to pay for this position, based on overall skills and experience.

This position will cover the west coast and can be located anywhere within that region. The expectation is to by hybrid if within a 50-mile radius of a bank location.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do:

We are seeking a highly motivated Relationship Manager at a Vice President or Senior Vice President level to join our Venture Banking team on the West Coast, focused exclusively on the technology market. In this role, you will originate debt and banking relationships with venture-backed companies while also helping deepen and retain key client relationships across the existing portfolio.

As a Relationship Manager, you will serve as a trusted financial partner to founders, executive teams, and venture capital investors—bringing market insight, a strong professional network, and a consultative approach to building lasting client relationships.

What Do You Need?

• You bring a strong network across the West Coast venture ecosystem and know how to build trusted relationships with founders, CFOs, and venture capital firms.
• You have a commercial, business-development mindset and can independently source, structure, and close banking and debt opportunities with VC-backed technology companies.
• You are comfortable underwriting and advising high-growth, often pre-profitable businesses, and bring sound judgment around venture lending and credit solutions.
• You take a consultative, relationship-first approach and are energized by becoming a long-term strategic partner to your clients.
• For the VP level, you typically bring 5–7 years of relevant venture banking or related experience; for the SVP level, 8–10 years.

Technology Skills:

• Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications.
• Familiarity with AI and automation tools that support productivity, workflow efficiency, and client engagement.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.