AI Success™

Job Description

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
The Vendor Relationship Representative supports the department by facilitating, developing and contributing to effective relationships with suppliers and vendors. Is able to work with general supervision.
*This role is onsite at our Chicago office on Tuesdays and Thursdays.

What You'll Do:

Develop and maintain positive vendor relations to ensure superior customer satisfaction
Receive and handle customer calls and email requests for services
Manage the scheduling and completion of all services assigned by customers
Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries
Identify, research and resolve customer issues using the company’s web-based systems and databases
Source new vendors to perform required services, as needed
Resolve or escalate all disputes or un-satisfied service confirmations
Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in-person
Enter information into our database and ensure consistency and accuracy
Be able to educate clients on the benefits of the Lessen service offering
Resolve most/all client and Affiliate issues without escalation
Remain on the queue and address all requests
Provide creative solutions to meet client needs and maximize value
Contribute to special projects and continuous improvement initiatives, as requested by Operation’s management or the client
Provide management with recommendations to changes in procedures, as needed

You Should Have:

Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, and Outlook
3+ years work experience
Account Management experience a plus

Compensation:

$18.00 - 19.00 an hour
Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location.

Why Lessen:· Competitive compensation· Health, Dental, Vision, Life, Disability options· 401K retirement savings plan· Paid vacation, federal and floating holidays· Maternity/Paternity Pay· Career advancement opportunities· All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

About Lessen

Lessen makes caring for, and improving real estate properties simpler, faster, and better through best-in-class, fully outsourced, and on-demand property services. For commercial and residential properties, we deliver faster renovations and turns, hassle-free maintenance, reduced issues through preventive maintenance, and capital projects that are on time and on budget, all while improving the experience of tenants/residents.

𝗪𝗵𝗼 𝘄𝗲 𝘀𝗲𝗿𝘃𝗲

Our customers include distributed real-estate portfolio owners and managers in both commercial and residential markets. In commercial markets, we serve distributed properties such as commercial banks, healthcare, retail, grocery, REITs, telecommunications, logistics, and industrial businesses. Our residential customers include owners/operators of single-family home portfolios, multi-family units, home builders, and warranty providers.

𝗣𝗼𝘄𝗲𝗿𝗲𝗱 𝗯𝘆 𝘁𝗲𝗰𝗵 -- 𝗽𝗲𝗿𝗳𝗲𝗰𝘁𝗲𝗱 𝗯𝘆 𝗽𝗲𝗼𝗽𝗹𝗲

Lessen's technology suite, One by Lessen™ connects clients with property owners and our network of over 30,000 vendors in over 55 trades. One by Lessen helps clients manage work orders, streamline processes, and control costs. It enables improved communications through user-friendly mobile apps for operations, tenants/residents, and vendors that shorten repair times, and optimize projects.

Lessen's professional field project managers offer boots-on-the-ground services and streamlined processes that leverage Lessen’s network of service professionals in over 100 markets nationally. We help our customers overcome labor shortages, reduce headcount and overhead, and grow and scale their businesses. Both clients and vendor affiliates also benefit from our supply chain and buying power to secure project materials at lower costs.

Lessen LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. To learn more, please visit http://www.lessen.com.

Industry

Real Estate & Property

Company Size

1,001-5,000 employees

Headquarters

Scottsdale, Arizona

Year Founded

Unknown

Website

lessen.com

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