Job Description

Vendor Performance Specialist

Department: Vendor Management

Employment Type: Full Time

Location: United States - Philadelphia, PA

Reporting To: Chuck Houser

Key Responsibilities

• Own the end-to-end vendor lifecycle, including onboarding, compliance, performance management, and offboarding;
• Build and maintain strong relationships with telecom subcontractors, construction vendors, and service providers to drive operational excellence;
• Develop, monitor, and report on vendor KPIs, SLAs, quality, safety, and responsiveness to ensure performance expectations are met;
• Conduct regular vendor performance reviews, identify improvement opportunities, and drive corrective action plans when needed;
• Partner with Operations, Engineering, Construction, and Business Development teams to forecast vendor capacity needs and optimize vendor allocation;
• Ensure vendor compliance with contractual terms, insurance, licensing, safety, and regulatory requirements;
• Maintain accurate vendor records, documentation, and performance data to support reporting and decision-making;
• Develop and maintain vendor rate cards by geography, scope of work, and client requirements, while monitoring market pricing trends;
• Collaborate with Risk, Legal, and Compliance teams to resolve vendor-related issues, mitigate risks, and support continuous process improvement;
• Serve as the primary point of contact for vendor inquiries, escalations, and performance-related operational coordination.

Skills, Knowledge and Expertise

• Bachelor's degree in Business Administration, Supply Chain, Operations, or a related field preferred;
• 5+ years of experience in vendor performance, vendor management, subcontractor management, or operations within the telecommunications or infrastructure industry;
• Strong understanding of telecom construction environments (OSP, wireless, fiber, civil, engineering, or related scopes);
• Experience developing and monitoring vendor KPIs, SLAs, performance metrics, and compliance standards;
• Proven ability to evaluate vendor performance, drive continuous improvement, and manage multiple vendors across different regions and project types;
• Strong analytical, problem-solving, communication, and relationship management skills;
• Highly organized, detail-oriented, and results-driven with the ability to manage competing priorities in a fast-paced environment.

Benefits

• Health Insurance plans (health, dental, vision);
• Whole Life Insurance;
• 401k Plan;
• PTO/Paid Holidays;
• Great Work Environment;
• Career Advancement Opportunities.