Job Purpose
Provide operational support for supplier governance activities by coordinating supplier onboarding, maintaining reports, tracking actions, supporting escalations, and ensuring process documentation is up to date.
Key Responsibilities
Supplier Coordination
• Coordinate supplier onboarding
• Arrange tool access
• Track onboarding progress
• Coordinate training
Reporting Support
• Prepare operational reports
• Update dashboards
• Validate supplier data
• Maintain scorecards
Escalation Support
• Log Level 2 escalations
• Track actions
• Follow up with suppliers
• Maintain escalation tracker
Process Documentation
• Update SOPs and SOMs
• Maintain workflows
• Support documentation updates
Governance Support
• Prepare governance packs
• Record actions from ORMs
• Track action completion
• Maintain governance documentation
Operational Administration
• Coordinate supplier communications
• Track access requests
• Maintain onboarding records
• Support compliance activities
Essential Skills
• 2–4 years Operations / Vendor Support
• Good Excel skills
• Reporting experience
• Coordination skills
• Stakeholder communication
• Process documentation
• Attention to detail
Success Measures
• Onboarding completed within SLA
• Accurate reporting
• Timely dashboard updates
• Escalation tracking accuracy
• Documentation maintained
• Governance actions completed on time
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 787987
The future of mobile isn’t on the horizon, it’s happening now. At Ericsson, we’re building the foundation for an open network ecosystem where industries, developers, and enterprises thrive.
The convergence of 5G, AI, cloud, and network APIs isn’t just a technological shift; it’s a transformation that is redefining industries and enhancing everyday life. Open, programmable networks are enabling real-time innovation and unlocking new business models across the globe.
Imagine a world where developers can dynamically access network capabilities on demand, where enterprises don’t just use connectivity but shape it. This isn’t a distant vision, it’s the ecosystem we’re creating today.
Collaboration fuels everything we do. By working across industries, we’re designing a future where connectivity isn’t just seamless. It’s intelligent, programmable, and transformative.
The shift is happening. Are you part of it?
