Job Description

Vendor Operations Lead
The Vendor Operations Lead is responsible for supporting the onboarding, maintenance, and monitoring of vendors across services such as business development, insurance, UCC filings, Know-Your-Customer (KYC), and warranty support. This role operates independently, ensuring contract and documentation accuracy, vendor compliance, and process efficiency while partnering cross-functionally.

Key Responsibilities and Duties

• Partners with Originations and internal teams to onboard and manage vendors.
• Performs monthly quality assurance and compliance audits. Provides operational support across platform during periods of low demand.
• Drafts and reviews vendor agreements and amendments in accordance with company policy.
• Develops and maintains standard templates, playbooks, and procedural documentation. Maintains document library and ensures proper document control and versioning.
• Monitors vendor performance and ensures compliance with operational and contractual requirements.
• Collaborates with IT to enhance dashboards and streamline onboarding processes.
• Conducts UCC lien reviews and resolves inventory perfection issues with Operations.
• Supports cost-per-copy setup and ensures adherence to deadlines and vendor expectations.
• Files insurance claims and manages vendor relationships related to insurance services.

Educational Requirements

• University (Degree) Preferred

Role Specific Work Experience

• 3+ Years Required; 5+ Years Preferred

Minimum Qualifications

• 3+ years of experience as a paralegal doing transactional work in a law firm or leasing or commercial lending business.

Preferred Qualifications

• 5+ years of experience as a paralegal doing transactional work in a law firm or leasing or commercial lending business.
• Strong verbal and written communication skills; work history in related field required.
• Bachelor's degree in business, Finance or related field and/or Paralegal Certificate, highly preferred.

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
7IC

Qualifications

Posting end date 8/21/2026

Pay Range

$85,400 - $115,500

Pay & Benefits Summary

EverBank, N.A. is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company:

• Medical, dental, vision & HSA/FSA
• 401(k) savings
• Paid holidays & generous PTO
• Additional wellness & voluntary benefits

Disclaimer

This job description is not intended to be a comprehensive list of duties, responsibilities or activities that are required to perform this job. Duties, responsibilities and activities may change without notice.

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