Job Description

Imagine360 is seeking a Vendor Manager to join the team! The Vendor Manager will facilitate and maintain both new and existing relationships between the Imagine360 organization and vendors/partners.

Position Location: 100% remote

Responsibilities include but are not limited to:

• Own and maintain relationships between Imagine360 and assigned vendor partners; serve as the primary point of contact for day-to-day coordination and escalations.
• Support vendor selection and approval activities by coordinating internal due diligence, documentation, and stakeholder input for company-approved vendors.
• Coordinate vendor onboarding activities, including implementation requirements, internal routing, and readiness milestones in partnership with Implementation, Operations, and other stakeholders.
• Maintain vendor process documentation and reference materials (e.g., implementation steps, operational workflows, contacts) and support development of training content as needed.
• Monitor vendor performance and service delivery by tracking operational metrics and recurring issues; communicate trends and risks to internal stakeholders.
• Track vendor adherence to contractual requirements and service levels; partner with internal contract owners to address gaps and support renewals or amendments as needed.
• Research and evaluate proposed vendors and partnerships, gathering operational considerations, implementation requirements, and impact to existing workflows prior to approval.
• Establish and apply standards for evaluating approved vendors (e.g., implementation readiness, operational fit, performance expectations) and maintain supporting documentation.
• Maintain the approved vendor catalog and reference library, including key contacts, service scope, operational requirements, and escalation paths.
• Facilitate recurring vendor touchpoints to review implementation status (as applicable), open issues, action items, and risk mitigation; document outcomes and follow up to closure.
• Other projects and duties as assigned

Required Experience/Education:

• Have a Bachelor's degree or higher

Preferred Education:

• Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, or a related field

Required Experience:

• Experience with implementing and managing healthcare vendor partnerships

Preferred Experience:

• Project management experience coordinating cross-functional initiatives, including timeline management, stakeholder communication, and deliverable tracking.

Skills and Abilities:

• Be proficient with Microsoft Office Suite, particularly Word and Excel
• Be detail-oriented
• Adept at understanding service contracts and operational implications
• Should be able to multitask effectively
• Demonstrate exceptional analytical, problem-solving, and decision-making skills
• Effective written and verbal communication skills

What can Imagine360 offer you?

• Multiple Health plan options
• Company paid employee premiums for disability and life insurance
• Parental Leave Policy
• 20 days PTO to start / 10 Paid Holidays
• Tuition reimbursement
• 401k Company contribution
• Company paid Short & Long term Disability plus Life Insurance
• Professional development initiatives / continuous learning opportunities
• Opportunities to participate in and support the company's diversity and inclusion initiatives

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Imagine360 is a health plan solution company that combines 50+ years of self-funding healthcare expertise. Over the years, we've helped thousands of employers save billions on healthcare. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions.

Imagine360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

**RECRUITMENT AGENCIES PLEASE NOTE: Imagine360 will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation**