Job Description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Third-Party Engagement Manager (TPEM)

In this role, you will

• Manage a portfolio of technology suppliers (including material/critical suppliers) across infra/hosting, application support, contact centre technology, and SaaS, covering onshore and offshore delivery.
• Ensure HSBC meets operational, business, and regulatory requirements through strong third-party risk management and disciplined supplier governance.
• Own assigned third-party engagements and ensure all risk activities (tasks/metrics) are completed accurately and on time in OneTPM, in line with the Third-Party Risk Policy and Framework.
• Maintain a clear view of engagement risks (with heightened focus for material/critical suppliers) and escalate issues/deficiencies to the Risk Owner where required.
• Identify, track, and drive closure of control deficiencies and supplier performance issues, ensuring evidence-based remediation.
• Drive supplier performance through effective management of SLAs/KPIs, service improvement plans, and operational practices.
• Monitor and challenge service delivery across availability, capacity, patching/vulnerability remediation, backup/restore, DR readiness; incident/problem/change; release coordination; call quality/IVR/ACD performance; vendor release management/roadmap alignment; configuration/tenant controls.
• Run the agreed governance cadence (bi-weekly operational calls, monthly service reviews, QBRs, executive meetings) and ensure actions are tracked to closure, building relationships across Technology, Operations, Risk, Procurement/Commercial, InfoSec, Resilience/BCM, Finance, and supplier leadership.

To be successful, you will ,

• Bring proven experience managing technology suppliers/third parties, ideally within financial services
• Have a strong understanding of operational risk and controls and experience operating within risk appetite
• Demonstrate the ability to improve supplier outcomes ( SLA performance, stability, remediation delivery).
• Communicate and influence effectively, engaging stakeholders from operational teams through to senior leadership
• Be able to prioritise, work independently, and deliver under pressure in a cross-functional, global environment
• Have working knowledge of regulatory expectations impacting third-party arrangements.
• Be proficient with JIRA/Confluence, Excel, PowerPoint, and Word
• Show disciplined execution on OneTPM hygiene, governance cadence, and action closure (high-quality MI, minimal overdue items).

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India