Job Description

Shape the future of vendor management by championing operational rigor, innovation, and strategic partnership. Join a team that transforms data into action, fortifies organizational resilience, and sets new benchmarks for excellence. As a trusted advisor, you’ll drive measurable impact, empower business leaders, and ensure every vendor relationship delivers lasting value. Be at the forefront of efficiency, stewardship, and enterprise transformation.

As a Vendor Management Vice President in the Vendor Management & Business Partnering Team, you will be a catalyst for change—leveraging automation, data integrity, and cross-functional collaboration to elevate vendor performance. You’ll partner with business leaders to align vendor outcomes with strategic priorities, drive continuous improvement, and maintain a resilient, transparent vendor ecosystem.

Job Responsibilities

• Partner with internal business owners to understand objectives, pain points, and vendor dependencies, aligning outcomes to business priorities.
• Produce executive-ready insights on vendor performance, cost-to-serve, capacity, and risk/control signals, articulating implications, and options.
• Lead recurring business reviews with stakeholders and vendors, setting agendas, facilitating decisions, and tracking action items to closure.
• Maintain transparent scorecards and dashboards, highlighting KPIs/KRIs, SLA attainment, incidents, change backlog, and financials/spend.
• Identify and escalate emerging risks, ensuring timely communication and resolution with business leadership, execution teams and delivery managers.
• Drive continuous improvement by defining remediation plans, holding vendors accountable, and coordinating cross-functional teams.
• Support vendor strategy, including rationalization, renewal/readiness, performance levers, and value realization.
• Drive accountable owners to address data quality issues, including availability and visualization needs to build dashboards
• Support wider teams in collaborate with Operations, Technology, Risk, Product teams, and senior leaders to remove blockers and optimize vendor performance.
• Monitor and analyse vendor data to uncover root causes, trends, and actionable insights for business leaders.
• Champion best practices in vendor governance, compliance, and risk management, fostering a culture of accountability and excellence.

Required qualifications, capabilities and skills

• Bachelor’s degree in business, Finance or Data Analytics
• Extensive experience in business operations or business management
• Proven ability to synthesize complex data into actionable insights for executive audiences.
• Strong stakeholder management and communication skills, with experience leading cross-functional teams.
• Expertise in performance management, score carding, and dashboarding (KPIs/KRIs, SLAs, financials).
• Demonstrated experience in risk identification, escalation, and remediation planning.
• Advanced proficiency in data analysis tools and techniques (e.g., Excel, Tableau, QlikView/Sense).
• Track record of driving continuous improvement and value realization with senior audiences.
• Have a risk first mindset and be ready for audit, compliance, and risk in enterprise environments
• Ability to manage multiple priorities in a fast-paced, dynamic environment.

Preferred qualifications, capabilities and skills

• Degree or MBA.
• Experience in financial services or regulated industries.
• Familiarity with vendor rationalization and strategic sourcing methodologies.
• Proficient in LLM, VSCode, Claude or other AI tools
• Experience with contract negotiation and vendor performance levers.
• Strong understanding of technology and operations within large enterprises.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.