Job Description

What We Offer

At Novant Health, the Vendor Credentialing Specialist helps protect our patients, team members, and organization by ensuring vendors, partners, and third parties meet established credentialing, compliance, and risk management requirements. This role serves as a key liaison between Novant Health and external partners, providing clear guidance, monitoring compliance, and helping resolve issues in a professional and timely manner.

The ideal candidate is detail-oriented, analytical, and comfortable working within established processes and policies. They know when to make decisions independently and when to escalate questions or exceptions to the appropriate stakeholders.

• Comprehensive benefits starting on day one, including medical, dental, and vision coverage
• Retirement savings and employer contributions
• Paid time off and paid holidays
• Employee wellness and support programs
• Hybrid work environment with in-office work approximately twice per month
• Opportunity to work with internal leaders and external vendors across Novant Health

What You'll Do

• Serve as a primary liaison between Novant Health, vendors, partners, contract employees, and other third parties regarding vendor credentialing requirements and expectations.
• Communicate Novant Health policies, procedures, credentialing requirements, and compliance expectations clearly to internal and external stakeholders.
• Ensure incumbent vendors and third parties are properly vetted and remain compliant with Novant Health policies and procedures.
• Coordinate and monitor the new vendor intake process established by the Third Party Risk Management (TPRM) team.
• Use Green Security and other credentialing tools to manage and monitor vendor compliance.
• Monitor vendor compliance and provide reporting to appropriate internal stakeholders.
• Identify compliance concerns, communicate issues promptly, and escalate appropriately when requirements are not met.
• Develop recommendations and action plans to address compliance gaps and achieve measurable improvements.
• Support continuous improvement of vendor credentialing processes while maintaining established policies, procedures, and risk controls.
• Maintain accurate documentation, records, reports, procedures, training materials, and process documentation.
• Lead or facilitate discussions with vendors and internal stakeholders to resolve issues and reach appropriate solutions.
• Build professional, ethical, and productive long-term relationships with vendors and internal partners.
• Represent Novant Health with integrity, professionalism, and a commitment to quality.

What We're Looking For

Education

• Bachelor's degree required.

Experience

• Minimum 2 years of vendor management experience required.
• Compliance, credentialing, risk management, or process improvement experience preferred.

Qualifications

• Strong knowledge of Microsoft Office, including Excel, PowerPoint, Word, Visio, and Access, and experience with credentialing software.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Strong analytical, critical thinking, problem-solving, and decision-making skills.
• Exceptional attention to detail and accuracy.
• Strong organization and time management skills with the ability to manage multiple priorities and meet deadlines.
• Ability to work independently while also collaborating effectively with teams and committees.
• Ability to manage challenging internal and external relationships professionally while maintaining a focus on results.
• Ability to follow established policies, procedures, and processes consistently, while using sound judgment and escalating exceptions or concerns appropriately.
• Ability to develop clear and informative procedures, training materials, flowcharts, and other process documentation.
• Demonstrated commitment to quality, compliance, and continuous improvement.
• Ability to remain flexible and effective in a fast-paced environment with changing priorities.
• Ability to foster positive relationships and facilitate productive discussions with vendors, stakeholders, and team members.
• Commitment to acting with honesty, integrity, and professionalism and reporting inappropriate, unethical, or non-compliant behavior.

Work Environment

• Hybrid position with in-office work required approximately twice per month.
• Occasional travel to Novant Health hospital facilities may be required.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

182609