Job Description

Key Accountabilities:

• SupporttheGlobal DataTechnology(GDT)portfolio of contracts, including new agreements, amendments, and renewals of existing agreements

• Supportannual softwarerenewals,forecasting,invoicing, and purchase orders

• Supporttheappropriateprocurementactivitytosubmitand manageintake requestpost triage

• Supportinvoice processingfor GDTleveragingexisting tools andshared services at Manulife

• Develop andmaintainstandard operating procedures and documentation forGDTvendor management processes

• Work withsoftwaresupportteams andkey stakeholderstoown andmaintainsoftwareplatformusersand assettracking tools

• Create, own, andmaintainsoftware chargeback models to provide monthly cost allocations for Finance and business stakeholders

• Prepare related reporting and analysis as needed, includingactive software contracts, licensing reviews and spend analysis

• Supportthe governance model with relation to vendor engagements

• Coordinateandfacilitatevendor meetings and eventsas needed

• Conduct data analytics on vendorspendandidentifyoptimization opportunities

• Manage data setsused for software and vendor management reporting and dashboards, ensuring data integrity and usability

• Manage the centralized MS O365 Outlook team mailbox, ensuring timely triage and response to vendor-related inquiries

Job Requirements:

• 2+ years of experiencewithcontract terms and their legal implications and vendor performance metrics

• An interest invendor management leading practices and processes

• Proficiencyin Microsoft Excel (e.g., lookups, pivot tables, structured analysis)

• An interest inhow technology supports Manulife's strategy

• Attentive to details, innovative and result-driven

• An interest in working with numbers and creatingreusable templatesand procedures

• Clear written and verbal communication skills, including drafting communications for broad stakeholder audiences

• Familiarity withAI, cloud, and datatechnologies

• Experience working with data analysis, reporting, and dashboards

• Understands cross team structures, team cultures, cooperation & information sharing withinthe company

• Understandinginternal processes and how to manageandexpediteoutcomes

• Solution-oriented and continuously looking for process improvements

• Able to work across teams to drive best outcomes

• Learns from both successes and failures and applies insights to future work

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

Working Arrangement

Hybrid