Job Description

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your continuous development, you will have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, our communities, and one another.

This is your moment. Apply today!

As a Sales Associate at the Signature Boutique, you will be responsible for delivering a unique and memorable shopping experience to our guests, ensuring a personalized, elegant service aligned with Belmond’s standards of excellence. Your role will be to understand clients’ needs, present products with knowledge and sensitivity, and contribute to a welcoming and sophisticated atmosphere within the boutique.

Key Responsibilities:

• Provide attentive, discreet, and excellent service to guests, delivering a distinctive experience
• Identify customer needs and guide them on products, features, and usage
• Ensure the organization, cleanliness, and presentation of the boutique
• Monitor inventory and report restocking needs
• Operate the cash register, performing checks at the beginning and end of each shift to ensure accurate cash handling
• Organize documents and records related to sales and cash transactions
• Act proactively in resolving guest requests, complaints, or suggestions
• Stay up to date with hotel and city programming, offering relevant information to guests
• Provide special attention to VIP guests, ensuring an even more personalized service

Requirements

• High school diploma
• Previous experience in customer service (retail experience is a plus)
• Fluency in English (additional languages are an advantage)
• Strong interpersonal and customer service skills
• Courtesy, empathy, and a positive attitude
• Attention to detail and strong organizational skills
• Proactivity and initiative
• Excellent communication skills
• Professional demeanor aligned with high-end environments

Benefits

This position offers a fixed salary plus commission on sales (starting from the second month of employment), which varies according to individual performance and boutique traffic. In practice, the estimated total gross monthly compensation ranges from BRL 3,300 to BRL 5,200, depending on sales volume and seasonality.

Health & Well-being

• Health insurance (Itamed or Hospital Cataratas) and Dental Uni dental plan (after the probation period)
• Pharmacy and fuel vouchers via Ticket (after the probation period)
• Exclusive on-site gym for employees
• Life insurance with family funeral assistance

Everyday Comfort

• Meals provided on-site at Restaurante Bela Vista, open 24 hours a day
• Company-provided transportation (chartered) and transportation allowance as needed
• Uniform provided, with laundry service at the hotel (no need to take uniforms home)

Recognition & Incentives

• Attendance bonus (BRL 250)
• Service milestone awards (5, 10, 15, 20 years)
• Newborn gift basket (upon the birth of a child)
• Birthday day off (according to internal policy)

Exclusive Belmond Experiences

• Belmond Discovery Program: complimentary stays at Belmond properties worldwide and 50% discount on restaurant consumption
• “Guest for a Day” program
• Special employee discounts at the hotel’s restaurants, spa, and boutique

Development & Leisure

• Beat learning platform (offering a wide range of courses, including Harvard-certified programs)
• Discounted movie tickets at Cine Cataratas

About Us
Hotel das Cataratas, located in the heart of Iguaçu National Park, is a Belmond property that offers guests a unique experience with breathtaking views of the iconic Iguaçu Falls. This luxury retreat stands out for its exceptional service and timeless elegance, in harmony with the surrounding lush nature. With refined accommodations and world-class gastronomy, guests can enjoy a sanctuary of tranquility and unparalleled beauty. Its privileged location allows exclusive access to the falls outside regular visiting hours, ensuring memorable and private moments in one of the most majestic settings on Earth.

Start your professional journey in hospitality at a retreat surrounded by the Atlantic Forest.

Belmond & the LVMH Family
Hotel das Cataratas is proud to be part of Belmond, a collection of luxury hotels, trains, and river cruises that deliver unforgettable experiences around the world. By joining our team, you become part of a global family that celebrates extraordinary destinations and a rich heritage of storytelling. Here, our employees play a key role in enhancing the Belmond experience through passion and excellence.

As part of the LVMH – Moët Hennessy Louis Vuitton – group, we uphold the highest standards of quality and innovation in luxury, connecting traditional craftsmanship with contemporary creativity. Join us and be part of a world where every individual contributes to shaping our prestigious legacy.