Volkswagen Group

Vehicle Service Consultant (f/m/d)

Volkswagen Group  •  Onsite  •  29 days ago
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Job Description

Are you ready for the next step in your career and like the idea of joining a fast-paced, dynamic and international company? Be part of our team and shape with your experience and ideas the future for sustainable success of the company.

Possible Tasks within this Role

Scheduling: Appointment scheduling and reception of clients.

Consulting: Comprehensive client advising regarding vehicle maintenance and repairs in accordance with all aspects of service processes.

Work Order Management: Opening service orders and monitoring the repair process while maintaining communication with the client.

Documentation: Completing all required documentation prior to handing over the vehicle to the client.

Vehicle Handover: Delivering the vehicle to the client.

Complaints Resolution: Handling and resolving client complaints.

Qualification requirements

Education: Minimum Level IV vocational qualification.

Technical Knowledge: Basic understanding of vehicle systems.

Language Skills: Basic knowledge of English and/or German.

Computer Skills: Proficiency in computer use (MS Office, Word, Excel).

Driving License: Valid Category B driving license.

Soft Skills: Teamwork abilities, persistence, and capacity to work under pressure.

Skills

  • Communication Skills
  • Customer Service
  • Sense of Responsibility
  • Teamwork

What we offer:

Multinational environment and culture
Attractive salary and bonus system
Meal- and transportation allowance defined by the law
Minimum 20 days of annual leave
Possibility for additional trainings and development
24/7 accident insurance
Private employee health package
Socializing with colleagues through various team building activities

Apply now!

Volkswagen Group

About Volkswagen Group

The Volkswagen Group with its headquarters in Wolfsburg is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group is made up of ten brands from seven European countries: Volkswagen, Volkswagen Nutzfahrzeuge, ŠKODA, SEAT, CUPRA, Audi, Lamborghini, Bentley, Porsche and Ducati.

Our group sells vehicles in 153 countries and operates 114 production plants worldwide. Each working day, around 675,000 employees worldwide produce cars, are involved in vehicle-related services or work in the other fields of business.

Our goal is to make mobility sustainable for us and for future generations. Our promise: With electric drive, digital networking and autonomous driving, we make the automobile clean, quiet, intelligent and safe. At the same time, our core product becomes even more emotional and offers a completely new driving experience. It is also becoming part of the solution when it comes to climate and environmental protection. In this way, the car can continue to be a cornerstone of contemporary, individual and affordable mobility in the future. #Shapingmobility

Imprint & Legal: http://vw.de/legal-notice

DAT: http://vw.de/dat

Industry
Automotive & Mobility
Company Size
10,000+ employees
Headquarters
Wolfsburg, DE
Year Founded
Unknown
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