Volkswagen Group

Vehicle Service Consultant (f/m/d)

Volkswagen Group  •  Onsite  •  1 month ago
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Job Description

Are you ready for the next step in your career and like the idea of joining a fast-paced, dynamic and international company? Be part of our team and shape with your experience and ideas the future for sustainable success of the company.

Possible Tasks within this Role

  • Planning: Planning and scheduling service appointments
  • Accuracy and Work order Responsibility for accurate completion of work orders and vehicle intake for service
  • Data managementMaintaining customer and vehicle records
  • Customer service: Proactively contacting service clients and coordinating cooperation with insurance companies, assessors, and the body & paint workshop
  • Damage assessment: Documenting identified damages and preparing repair cost estimates in accordance with insurance reports
  • Technical knowledge: Explaining required repairs and providing cost estimates for service work
  • Sales and service: Preparing offers for service services
  • Providing detailed explanations of completed work upon vehicle delivery to service clients
  • Spare parts knowledge: Coordinating orders and tracking the availability of spare parts

Qualification requirements

  • Education: Level 3 or 4 qualification, corresponding to Level III or IV vocational education, i.e. secondary education completed over 3 or 4 years in technical, economic, legal, administrative, or other relevant fields.
  • Experience: At least 1 year of professional experience in the same or similar positions
  • Language: Knwledge of English / German Language
  • IT: Excellent command of MS Office

Skills

  • Communication Skills
  • Customer Service
  • Engine Maintenance And Repair
  • Sense of Responsibility

What we offer:

Multinational environment and culture
Attractive salary and bonus system
Meal- and transportation allowance defined by the law
Minimum 20 days of annual leave
Possibility for additional trainings and development
24/7 accident insurance
Private employee health package
Socializing with colleagues through various team building activities

Apply now!

Volkswagen Group

About Volkswagen Group

The Volkswagen Group with its headquarters in Wolfsburg is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group is made up of ten brands from seven European countries: Volkswagen, Volkswagen Nutzfahrzeuge, ŠKODA, SEAT, CUPRA, Audi, Lamborghini, Bentley, Porsche and Ducati.

Our group sells vehicles in 153 countries and operates 114 production plants worldwide. Each working day, around 675,000 employees worldwide produce cars, are involved in vehicle-related services or work in the other fields of business.

Our goal is to make mobility sustainable for us and for future generations. Our promise: With electric drive, digital networking and autonomous driving, we make the automobile clean, quiet, intelligent and safe. At the same time, our core product becomes even more emotional and offers a completely new driving experience. It is also becoming part of the solution when it comes to climate and environmental protection. In this way, the car can continue to be a cornerstone of contemporary, individual and affordable mobility in the future. #Shapingmobility

Imprint & Legal: http://vw.de/legal-notice

DAT: http://vw.de/dat

Industry
Automotive & Mobility
Company Size
10,000+ employees
Headquarters
Wolfsburg, DE
Year Founded
Unknown
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