Job Description

The Vehicle Safety Officer independently audits inspection stations, dealers, and recyclers for compliance with legislated and regulatory requirements. The Vehicle Safety Officer inspects vehicles to determine the quality of inspections performed by permit holders, identifies any issues, and gathers information to prepare a report for the supervisor that outlines any sanctions and recommendations.

The Vehicle Safety Officer responds to customer and consumer complaints of misconduct and substandard performance and investigates permit holders to gather any information required to move forward with sanctions and/or hearings. Other responsibilities include assisting in dispute arbitration between dealers and consumers, confirming the eligibility of individuals and businesses for permit applications, interpreting and providing guidance and training regarding vehicle equipment requirements and standards, and assisting enforcement agencies in selective traffic enforcement programs and investigations of illegal activities.

Responsibilities

• Monitor and audit inspection stations, dealers, recyclers, and salespersons through regular visits to ensure compliance with applicable Acts and Regulations, in addition to the requirements of the Manitoba Vehicle Inspection Program.
• Investigate consumer complaints regarding inspections, equipment deficiencies, and requirements for stations, mechanics, and dealers.
• Investigate and follow up on inquiries from within Manitoba Public Insurance and from law enforcement.
• Apply the corporate policies to assess the relative risk of all stations in their territory and ensure that those most in need of attention are audited for compliance with protocols; initiate appropriate enforcement, education, or countermeasures action based on the audit findings.
• Identify and assess situations of vehicle non-compliance.
• Organize information and evidence related to an investigation, and complete comprehensive reports.
• Participate and provide support to ongoing investigations by Special Investigations Unit (SIU) and law enforcement agencies.
• Exercises specific powers and duties of a Peace Officer for the purpose of enforcing the Highway Traffic Act (HTA) and the Drivers and Vehicles Act (DVA) and its regulations.

Qualifications

Education and Experience:

• Journeyperson Certificate (Red Seal) Automotive Service Technician.
• Five years of bench experience in automotive repair, including one year experience in a customer service capacity.

In addition to the above:

• I-CAR courses are considered an asset. Incumbent must be willing to complete I-CAR courses as required.
• Experience as a qualified mechanic is an asset.
• Experience in a leadership capacity (i.e. foreman) is an asset.
• Class 1 or 3 driver’s licence is an asset

Technical Knowledge and Skills:

• Working knolwedge in: Vehicle components and systems and general mechanical aptitude
• Working knowledge of vehicle inspection and equipment standards and regulations.
• Working knowledge of The Highway Traffic Act , and the Vehicle Equipment, Safety and Inspection (VESI) Regulation.
• Analytical and problem-solving skills.
• Organizational and time management skills to handle multiple tasks simultaneously and prioritize workloads.
• Verbal and written communication skills to convey technical information in a clear, concise and understandable manner for both technical and non-technical audiences.
• Handle conflict and criticism in a positive and professional manner.
• Organize information and evidence related to an investigation, and complete comprehensive reports.
• Working knowledge of applicable Windows (Word, Excel) or similar office programs and software.

Employee Benefits

Health benefits

We offer a comprehensive health benefits program that includes:

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

Financial security

In an effort to support financial security, we offer:

• registered pension plan
• group, dependent, and optional life insurance coverage
• sick leave to cover short-term disability
• long-term disability

Wellness

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• vacation entitlement
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• onsite employee gym facility (Cityplace)
• discounted gym memberships
• wellness account

Diversity and inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development

We want our employees to grow, which is why we offer support in keeping their skills up to date. We offer in-house training, professional development and an educational assistance program.

Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.