Job Description
Assure Scratch & Dent are seeking an experienced Vehicle Repair Assessor to join their growing team. This is a full-time remote position based in the Philippines, supporting their Australian operations.
You will assess customer-submitted vehicle photos and videos, determine repair eligibility, prepare accurate repair quotes, and allocate repairs to our mobile repair technicians.
This role requires real-world panel beating or automotive repair experience and a strong understanding of cosmetic vehicle repairs.
Requirements
- Minimum 3 years' experience as a Panel Beater, Estimator, Vehicle Damage Assessor or similar automotive repair role.
- Strong knowledge of modern vehicle construction and repair techniques.
- Excellent understanding of cosmetic SMART repairs.
- Ability to determine what repairs can safely and effectively be completed by a mobile repair van.
- Ability to identify repairs that require workshop facilities or replacement parts.
- Experience preparing repair estimates and quotations.
- High attention to detail.
- Excellent written English.
- Strong computer skills.
- Ability to work independently in a remote environment.
Responsibilities
- Assess vehicle damage from photos and videos submitted by customers.
- Identify repair methods suitable for mobile cosmetic repair.
- Determine when damage requires a traditional body shop rather than a mobile repair.
- Prepare accurate repair quotations using company pricing guidelines.
- Estimate labour times and material requirements.
- Assess scratches, dents, paint damage, bumper repairs, alloy wheels, mirrors and other cosmetic repairs.
- Identify pre-existing damage and multiple repair areas.
- Escalate complex repairs where required.
- Liaise with customer service, sales and scheduling teams.
- Maintain fast turnaround times while ensuring assessment accuracy.
- Keep detailed assessment notes within the CRM.
Highly Regarded
- Experience with cosmetic/mobile repair businesses.
- Knowledge of Australian vehicle repair standards.
- Experience working with Australian customers.
