Job Description

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.
Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
We are looking for a Vehicle Protection Agent to support customers with questions about their vehicle protection coverage while helping identify renewal opportunities. In this role, you will serve as a front-line customer advocate, building trust, delivering excellent service, and connecting customers with renewal and coverage solutions that meet their needs.

What You'll Do

• Provide exceptional customer service during inbound and outbound customer interactions
• Answer questions related to vehicle protection coverage and renewal options
• Build rapport with customers and generate interest in extending vehicle coverage
• Schedule appointments and transfer qualified opportunities to internal sales teams
• Manage a high volume of calls while maintaining professionalism and accuracy
• Document customer interactions and updates within internal systems
• Follow established call guides and processes to ensure compliance and consistency
• Meet and exceed individual and team performance goals
• Maintain a positive and customer-focused experience across all interactions

What Makes You Successful

You’ll be successful in this role if you’re a strong communicator who enjoys helping customers while confidently guiding conversations toward solutions and renewal opportunities. You’re comfortable balancing customer service with performance goals in a fast-paced call center environment.

You’re also adaptable, organized, and able to manage multiple systems and conversations simultaneously while maintaining attention to detail and professionalism.

Basic Qualifications

• High school diploma or equivalent
• Experience in customer service, call center, or sales support environments
• Strong verbal communication and listening skills
• Ability to work in a structured, goal-oriented environment
• Ability to multitask across multiple systems and screens

Preferred Qualifications

• 2+ years of experience in a high-volume call center
• Experience with outbound sales, retention, or appointment setting
• Experience working in remote customer service or sales environments
• Experience working with CRM or call center systems

This Role Might Be a Great Fit If You...

• Enjoy helping customers and building relationships over the phone
• Thrive in a fast-paced, team-oriented environment
• Like balancing customer service with sales and retention goals
• Are motivated by performance, goals, and customer satisfaction

What We Offer

• Competitive compensation
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and company holidays
• Remote work environment
• Opportunities for growth and advancement

Schedule Expectations

This role operates within the following hours:

Your weekday schedule is set and would vary based on a varying 9 hour shift (1 hour for lunch). Each Vehicle Protection Specialist will work two late shifts per week and at least one Saturday a month. You must have a flexible schedule and be available to work during the stated hours as needed. Schedules may be subject to change based on staffing or business needs.

At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.
We C.A.R.E. Committed – We build strong, high-trust relationships with our partners and each other. Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity. Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business. Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success.
If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.
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