Job Description

About Us

At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

What you'll be doing

Maintaining vehicle presentation, fuel/charge levels, and readiness for use
Managing vehicle movements, servicing, repairs, and onsite parking operations
Completing vehicle inspections, photos, and associated documentation
Receiving, preparing, and de-fleeting vehicles, including telematics installation
Coordinating vehicle pickups and handovers with customers, suppliers, and internal stakeholders
Providing a professional front-of-house experience, welcoming customers and visitors
Managing reception enquiries, phone calls, bookings, and customer communications
Maintaining accurate records and supporting day-to-day administrative tasks
Ensuring the depot, reception area, and vehicle storage areas remain organised, safe, and presentable
Supporting the wider Hub team with operational and customer service activities as required

What you'll bring

Full unrestricted Australian Driver's Licence (must have)
Ability to work onsite from our Adelaide Hub
Previous customer service, reception, or administrative experience (desirable)
Mechanical aptitude or a general understanding of motor vehicles (desirable)
Strong organisational, administrative, and computer skills
Excellent attention to detail and commitment to compliance
A proactive, can-do attitude with the ability to work independently and as part of a team
Strong customer service and communication skills
Ability to manage competing priorities in a fast-paced environment
A customer-first mindset and willingness to go above and beyond