Ford Motor Company

Vehicle Harmony and Customer Acceptance Engineer

Ford Motor Company  •  Commonwealth of Australia (Onsite)  •  3 hours ago
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Job Description

About Us

Lead. Grow. Transform.

Ford Australia is constantly evolving and innovating, committed to delivering smarter, more connected vehicles for all Australians, now and for generations to come.

Looking ahead, Ford is excited about the future. With an expanding vehicle lineup, growing digital services, and a strong dealer network, they are well-positioned to support Australian businesses in new ways.

As Australia’s largest automotive OEM employer, we proudly have around 1,500 talented engineers, designers, and specialists working across five Victorian sites. Crucially, Australia is a key global development hub for Ford, and their local design and engineering team lead the creation of vehicles including the Ranger, Ranger Raptor, and Everest – models sold in around 180 markets worldwide.

Complementing this technical network, Ford Australia’s National Sales Company (NSC) located in Richmond, is the central hub for commercial and customer engagement activities across the country.

Why Ford?

For a century, we've been a driving force across Australia, building a legacy that truly speaks for itself. Leading the way, the Ranger continues its rein as Australia's No. 1 Selling Vehicle and our iconic Mustang proudly holds its position as Australia’s No. 1 Sports Car.

These remarkable achievements are a testament to our unwavering commitment to innovation and a customer-focused approach that has delivered success across our entire lineup, giving us so much to be excited about! But we believe we do more than just build award-winning vehicles—we build careers.

  • Discounted lease car options.
  • Multiple Employee Resource Groups – Ford Pride, Women of Ford and Ford Empowering Diverse Abilities.
  • Flexible Work Arrangements.
  • Growth and development opportunities via internal and external training.
  • Paid parental leave from day 1.
  • Comprehensive Employee Assist Program.
  • Wellness Programs including Free Flu Vaccinations and Health Checks.
  • Paid volunteer days.

About the Role

We are seeking an experienced Attribute Engineer to oversee the delivery of Vehicle Harmony in aspects of Light, Sound, and Haptic Feel as we expand our future Ranger and Everest programs. This role will also include working as part of the Customer Acceptance Team and will interface with our Core global teams on process and tools across various aspects of Harmony and Customer Experiences.

Reporting directly to the Product Excellence and Human Factors Supervisor, this position is based at our Broadmeadows site in Campbellfield, Victoria. We are seeking an experienced Attribute Engineer to oversee the delivery of Vehicle Harmony in aspects of Light, Sound, and Haptic Feel as we expand our future Ranger and Everest programs. This role will also include working as part of the Customer Acceptance Team and will interface with our Core global teams on process and tools across various aspects of Harmony and Customer Experiences.

Reporting directly to the Product Excellence and Human Factors Supervisor, this position is based at our Broadmeadows site in Campbellfield, Victoria.

  • Communicate targets and work with Engineering and suppliers during product development to deliver vehicles with harmonious lighting, haptics, sound, switch and control feel that create a cohesive and premium customer experience.

  • Measure and assess in-vehicle control illumination, chimes and acoustic alerts to ensure compliance with legal regulations and subjective customer acceptance.

  • Drive the resolution of issues identified during development and launch to robust and acceptable closure, leveraging Customer, Engineering and Quality data while collaborating across Design Studio, Design & Release and Global Core teams.

  • Apply Human Centred and Design Thinking principles to empathize with end-users and translate qualitative user research into actionable engineering targets.

  • Support benchmarking initiatives, competitive assessments, and clinics from pre-program through launch for Experiential work-streams to shape customer experience - evaluating vehicle features, functionality, and sensory harmony (lighting, sound, and haptic feel) to deliver cohesive vehicle behaviours in future products.

  • Actively participate in internal and external user research and moderate usability studies for the development of new feature and system proposals.

  • Bachelor’s degree in engineering (Mechanical, Electrical, Mechatronics, Software), Human Factors, Industrial Design, or a related technical discipline, paired with 5+ years of experience in automotive product development or attribute engineering.

  • Proven ability to influence cross-functional stakeholders and drive decision-making using data, objective metrics, and customer insights.

  • Exceptional communication skills with the ability to translate complex technical engineering requirements for non-technical stakeholders and vice versa, ensuring cross-functional alignment.

  • Experience with conducting user research and usability testing.

  • Familiarity with automotive electrical architecture and network communications.

  • Current/prior knowledge of Ford internal targets, designs and tools are preferred.

Equal Opportunity

Ford Australia is inclusive employer, and all qualified applicants will receive consideration for employment

If you require any support or adjustments to the recruitment process, please contact HR Labour Operations Manager at dpotter7@ford.com

To be considered for this role, you must be legally authorised to work in Australia (verification required upon hire). Please note that the successful candidate will also be required to complete a pre-employment background and national police check.

---Applications will close on Sunday 28 June 2026---

Please note due to the high numbers of applications we will only be able to contact shortlisted candidates.

*Ford Motor Company of Australia Pty Limited ACN 004 116 223 ( Ford) is collecting your personal information in order to consider you for a role at Ford.Ford may also collect personal information about you from third parties such as refereess and recruitment agencies for this purpose.Ford may disclose your personal information to its related companies and third party service providers for purposes such as screening and background checks, aptitude testing and health and safety and human resources management activities.Ford’s privacy policy (available atwww.ford.com.au) states how you can seek to access or correct any personal information Ford holds about you, how to complain about a privacy breach by Ford and how Ford will deal with a privacy complaint. You can contact Ford at 13 FORD (13 36 73) or via the contact details set out in Ford’s privacy policy

Ford Motor Company

About Ford Motor Company

We don't just make history -- we make the future. Ford put the world on wheels over a century ago, and our teams are re-inventing icons and creating groundbreaking connected and electric vehicles for the next century. We believe in serving our customers, our communities, and the world. If you do, too, come move the world and make the future with us.

Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility. In that pursuit, our 186,000 employees around the world help to set the pace of innovation every day.

Privacy Policy: https://www.ford.com/help/privacy/

Industry
Automotive & Mobility
Company Size
10,000+ employees
Headquarters
Dearborn, Michigan
Year Founded
Unknown
Website
ford.com
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