Job Description

Vehicle Booking Agent

Application Deadline: 12 June 2026

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Solihull

Davies Group are looking to recruit a Vehicle Booking Agent to work within our Vehicle Replacement Group team in Solihull, Birmingham!

This role will require you to sensitively communicate with parties involved in car accidents and gather information for the purposes of processing and assessing a claim. You'll have great customer service skills and ideally have a background in insurance or credit hire, but full training is provided if you are entry-level. At Davies , we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

What will your day look like:

• Process vehicle hire requests from our corporate clients on the inhouse system
• within agreed SLA’s
• Process Bookings of the hire vehicle using the companies preferred supply chain via the in-house system
• Process delivery of the hire vehicle using the companies in house system
• Managing a caseload of claims to plan telephone contact and updates with the client, the insurance company and other third parties involved in the claim
• Keep quality records of the history and up to date position of claims awaiting hire decisions or hire arrangements
• Provide advice to client regarding the claim and any additional services offered by the business
• Comply to all technical and regulatory processes and procedures
• Any other duties as commensurate under this role

Knowledge and Abilities:

• Previous experience in a busy administration and customer services role
• Proactive in solving problems and organising own workload
• A quick learner with a natural ability to understand processes and technical information
• A background in an insurance or credit hire business would be an advantage/desirable
• A good overall ability with technology including Microsoft office packages

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Metal, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan