Job Description

Job Description – L2 AMS Analyst (Veeva Vault QualityDocs)

Role Overview

We are seeking a skilled L2 AMS Analyst with hands-on experience in Veeva Vault QualityDocs to provide application support, incident resolution, configuration support, and enhancement activities within a regulated Life Sciences environment. The ideal candidate will be responsible for ensuring stable operations of the QualityDocs platform, managing user queries, troubleshooting issues, and supporting continuous improvement initiatives.

Key Responsibilities

• Provide Level 2 application support for Veeva Vault QualityDocs.
• Analyze, troubleshoot, and resolve incidents, service requests, and system issues within agreed SLAs.
• Support document lifecycle management, workflows, training assignments, and controlled document processes.
• Investigate system defects, perform root cause analysis, and coordinate with L3/Veeva support teams when required.
• Manage user access, security roles, permissions, and document-related configurations.
• Monitor application health, support queues, backlog, and service performance metrics.
• Support document migrations, metadata updates, and bulk document management activities.
• Assist in system enhancements, configuration changes, and release deployments.
• Prepare impact assessments and participate in change management activities.
• Develop and maintain SOPs, knowledge articles, troubleshooting guides, and support documentation.
• Execute validation support activities, including testing and defect tracking.
• Participate in periodic reviews, audits, and compliance-related activities.
• Collaborate with Quality, Compliance, Business, and IT stakeholders to drive operational excellence.

Required Skills & Experience

• 3-6 years of experience in Application Support, AMS, or Quality Systems within Life Sciences.
• Hands-on experience with Veeva Vault QualityDocs.
• Strong understanding of:
• Document Control
• Quality Document Management
• Document Lifecycles
• Workflows and Approval Processes
• Periodic Reviews
• Training Assignments
• Controlled Documentation
• Experience in incident, problem, and change management processes.
• Ability to analyze system issues and perform root cause investigations.
• Experience with ticketing systems such as ServiceNow, Jira, or equivalent.
• Understanding of GxP, GMP, and Quality compliance requirements.
• Knowledge of validation processes and documentation.
• Strong stakeholder communication and documentation skills.

Preferred Qualifications

• Experience supporting other Veeva Vault Quality modules such as:
• QMS
• Training
• CAPA
• Deviations
• Change Control
• ITIL Foundation certification.
• Experience in AMS support engagements for pharmaceutical or biotech clients.
• Exposure to Agile or DevOps-based support models.
• Provide Level 2 application support for Veeva Vault QualityDocs.
• Analyze, troubleshoot, and resolve incidents, service requests, and system issues within agreed SLAs.
• Support document lifecycle management, workflows, training assignments, and controlled document processes.
• Investigate system defects, perform root cause analysis, and coordinate with L3/Veeva support teams when required.
• Manage user access, security roles, permissions, and document-related configurations.
• Monitor application health, support queues, backlog, and service performance metrics.
• Support document migrations, metadata updates, and bulk document management activities.
• Assist in system enhancements, configuration changes, and release deployments.
• Prepare impact assessments and participate in change management activities.
• Develop and maintain SOPs, knowledge articles, troubleshooting guides, and support documentation.
• Execute validation support activities, including testing and defect tracking.
• Participate in periodic reviews, audits, and compliance-related activities.
• Collaborate with Quality, Compliance, Business, and IT stakeholders to drive operational excellence.
• Required Skills & Experience3-5 years of experience in Application Support, AMS, or Quality Systems within Life Sciences.Hands-on experience with Veeva Vault QualityDocs.Strong understanding of:Document ControlQuality Document ManagementDocument LifecyclesWorkflows and Approval ProcessesPeriodic ReviewsTraining AssignmentsControlled DocumentationExperience in incident, problem, and change management processes.Ability to analyze system issues and perform root cause investigations.Experience with ticketing systems such as ServiceNow, Jira, or equivalent.Understanding of GxP, GMP, and Quality compliance requirements.Knowledge of validation processes and documentation.Strong stakeholder communication and documentation skills.
• Experience supporting other Veeva Vault Quality modules such as:
• QMS
• Training
• CAPA
• Deviations
• Change Control
• ITIL Foundation certification.
• Experience in AMS support engagements for pharmaceutical or biotech clients.
• Exposure to Agile or DevOps-based support models.

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.