Job Description

Omega CRM Consulting is looking for a Veeva System Lead that would like to collaborate with one of the top global pharmaceutical companies.

• Manage system throughout its whole lifecycle and complete its Compliance documentation

• Coordinating and scheduling backup/recovery & Performing Disaster Recovery Testing

• Service Level Agreement, Mean Time to Resolve, Audit trail, Access & identity monitoring

• Coordinating (but not performing) server, database patches and resolving vulnerabilities

• Coordinating software management:

• Patching / Packaging / Testing / License management / Small enhancements/configuration changes

• Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure):

• Interfaces to IT SME, IT Capability leads and to other internal stakeholders (e.g. HR, Finance) as well as external stakeholders (vendors, academia, healthcare companies, etc.). Interfaces to/SPOC for the broader IT organization acting in a coordination role.

• Performing Incident, Problem for issue resolution and Change Management

• Working with IT Infrastructure to remediate replace migrate or decommission systems (Including legacy systems and coordinating System Archiving) or infrastructure items

Skills & Experience

• Must have at least 5 years experience for the following technology/platform experience:

1. Salesforce

2. Veeva CRM

• Experience for the following technology/platform experience is a plus

- Vault CRM, JIRA, Confluence, Jenkins, AWS, Azure, ServiceNow, API

• A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification

Nice to have:

• Must be bachelor’s degree in IT or similar

• Must be customer oriented, well organized and methodical

• Must have excellent communication skills both written & verbal

• Must be able to work successfully on a team

• Must have Excellent English speaking, reading & writing skills

- other languages such as German, Japanese, Mandarin, Spanish a plus

- must be able to present information effectively

• Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc

What do We offer

• Permanent contract.

• Flexible Schedule. We make it easy. Balance your professional and personal life.

• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.

• Home Office.

• Flexible retribution (public transport ticket, Ticket restaurant, …).

• Health insurance.

• OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.