The Future Begins Here
At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.
Bengaluru, the city, which is India’sepicenterof Innovation, has been selected to be home to Takeda’s recently launched Innovation CapabilityCenter We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement. 

At Takeda’s ICC we Unite in Diversity 
Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome 
applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

OBJECTIVES/PURPOSE

As thePromoMatsEngineerfor the Content MLR Platform (Veeva VaultPromoMats), you willberesponsible forproviding advanced technicaland operationalsupport to end users, includingtroubleshootingand resolving complex issues related toTakeda’s Veeva VaultPromoMatsenvironments. You willbe responsible forthe ongoing support of Takeda’s Content MLR platformanddevelopments,enablementandenhancementThis roleis expected toensure the smooth operation of IT services, contributing to the overall efficiency and effectiveness of the organization.

In this role, you will partner closely withusers orstakeholdersfor any tickets they raisefor thePromoMatsenvironmentsand resolve them within the stipulated time,understandanynewenhancement requestsfrom the usersandworkin close collaboration with internal and external platform development teams. You willbeactively involved intheday-to-day platform operations,minordevelopment,configurationchangesand deploymentand ensure alignment across adjacent Content Innovation platforms and integrations.

Overall, you willbe part ofTakeda’s Data and Digital mission by enabling the adoption and evolution of Veeva VaultPromoMatscapabilities that align with business needs, best practices, and enterprise architecture principles.

Your activities would include:

• Active involvementinday-to-day operation of Veeva VaultPromoMatsenvironments, ensuring platform stability, reliability, security, and compliance

• Diagnosisand resolution ofcomplex technical issues,incidentsand service requeststhrough discussions with users and coordination with internal support and operations groups

• Respondingto user requests and problems associated withVeeva VaultPromoMats

• Providingreal-time end user support, including problem identification and training

• Analyzingnew platform features, tools, and system integrations in line with business demand

• Being apart ofinnovation and continuous improvementand optimisationof Veeva VaultPromoMatscapabilities

• Enablingstakeholders (both within and outside of Takeda)for Veeva VaultPromoMatsto effectively consume Takeda’s global Content MLR capabilities

• Managingsmall enhancementsand processes independently with limited supervision

ACCOUNTABILITIES

• Collaboratingwithusers and stakeholders of Veeva VaultPromoMatsto understandtheir issues, queriesandresolve the issues,design solutions aligned to business needs

• Prioritizingtasks and manages time efficiently with minimal guidance

• Providingtechnical support for Content MLR capabilities enabled through Veeva VaultPromoMats

• Collaboratingwith the existing team to develop theenhancements acrossVeeva VaultPromoMatsplatform and environment

• Beinga part of theagile delivery team todeliver roadmap in partnership with internal and external stakeholders.

• Designing and documenting proposed solutions, new featureenablementin alignment with business demand

• Ensuringsmooth day-to-day operations in partnership with IT, business, and other key stakeholders

• Handlinguseronboarding,useraccessand permissions structures across Veeva VaultPromoMatsenvironments

• Analyzingand interpretingtechnical data to aid in decision-making and problem resolution

As aPromoMatsEngineer,you'readept at solving a range of moderate scope and complex problems, occasionally referring to policies and practices for guidance. Your work involvesanalyzingsituations and data, exercising judgment within established procedures, and fostering productive relationships internally and externally. Youshouldpossesssolid knowledge of Veeva VaultPromoMatsand contribute to departmental projects and goals, often engaging in frequent internal and external interactions.

OTHER DIMENSIONS AND ASPECTS

• Deep knowledge of Veeva VaultPromoMatsand related Veeva products

• Strong knowledge of Digital Asset Management platforms, content authoring solutions, and content distribution systems (e.g.,Aprimo, Shaman, Salesforce CRM / Marketing Cloud) strongly preferred

• Strong business acumen across the end-to-end content lifecyclewithin Veeva VaultPromoMats

• Proficient in defining and documenting clear, structured business requirements, root cause analysis of the issue and the mitigations of it in the ticketing tooland alsoduring discussions with stakeholders

• Clear and effectivecommunicationin familiar contexts andwillingnessto handle more complex interactions

• Ability to engage effectively with stakeholders at all levelsfor their issue resolution

• Strong ability towork within a team supporting users across the globe

• Accountabilityfor day-to-dayworkrelated to the design, development, and implementation of innovative content solutions across Takeda globally

• Managingand resolvingissues using tracking systems with increasing independence

• Configuringand managingenvironment changes with minimal supervision

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Essential

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience

• 4+ years of experience with Veeva Vault, including enterprise-scale implementation and operation of Veeva VaultPromoMatssolutions in a regulated environment

• Veeva Vault Platform certification

• Deep, hands-on experience with Veeva VaultPromoMats

• Experience working in the Life Sciences industry strongly preferred.

• Strong understanding of enterprise end-to-end content lifecycle processesin Veeva VaultPromoMatsfrom creation through review, approval, and activation

• Strong “soft skills” and English communication skills, with the ability tomake users understandand alignon issue resolutions

• Experience working with teams in international, multi-country, and multi-cultural environments

• Experience inuserand stakeholder management

• Experience working in an agile delivery environment strongly preferred.

• GenAI knowledge or practical experience recommended.

WHAT TAKEDA CAN OFFER YOU:
• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than takinggood careof our people.
• At Takeda, you take the lead on building and shaping your own career.
• Joining the ICC in Bengaluru will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will 
support your career growth.

BENEFITS:
It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:
• Competitive Salary + Performance Annual Bonus
• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Employee Assistance Program
• Broad Variety of learning platforms
• Diversity, Equity, and Inclusion Programs
• Reimbursements – Home Internet & Mobile Phone
• Employee Referral Program
• Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), 
Bereavement Leave (5 calendar days)