Job Description

Country
Poland
City
WARSAW
Workplace location
WARSAW-ALEJA JANA PAWLA II(POL)
Employer company
WIVAT POLSKA SP ZOO
Domain
Sales
Type of contract
Regular position
Experience
Minimum 3 years

Context & Environment

Eurovat, a subsidiary of TotalEnergies, provides tax recovery assistance services to international road transport companies across Europe, enabling them to focus on their core business. The company operates in a highly competitive, international, and fast‑evolving environment, managing significant financial and information flows on a daily basis. Activities take place in a multi‑currency and multi‑legislation context, requiring agility and regulatory awareness. Teams are multicultural and spread across two sites (France and Poland), with strong proximity and collaboration between departments to best serve a diverse international client base.

Activities

Join Eurovat & Wivat and become a key player in delivering expert VAT refund services to international clients in a dynamic and regulated environment.

Your activities:

• Manage customer accounts end‑to‑end, from prospecting and onboarding to ongoing relationship management via email, phone, and digital channels.
• Maintain and customize customer accounts in ARTIC, ensuring data accuracy, document verification, and compliance with internal requirements.
• Advise and upsell Eurovat services, providing expertise on VAT and Excise Duty refund processes and maximizing value for customers.
• Execute VAT and Excise Duty refund operations, including document verification, claim validation, calculations, submission, and follow‑up.
• Manage appeals and support customers during audits conducted by tax and customs authorities.
• Coordinate financial follow‑up, ensuring accurate invoicing, refund transfers, and payments to and from customers.
• Contribute to continuous improvement initiatives by testing system changes and participating in team projects to streamline operations.

Candidate Profile

📚 Education: A‑level standard required; graduate level preferred.

⏳ Experience: Initial to solid professional experience required, with exposure to data‑driven, operational, or client‑facing roles.

🖥️ Technical skills: Strong numerical and analytical skills, high level of autonomy and organization, solid IT proficiency, ideally with advanced MS Office tools; ability to process large volumes of data accurately while meeting strict deadlines.

👉 Soft skills: Good communication and commercial awareness, ability to work effectively in a team environment, and willingness to support and train colleagues.

🌍 Languages: Professional proficiency in Serbian or Croatian and English. French and Polish are appreciated.

✅ Interested in this opportunity? Join an international, fast‑paced environment and apply now to become part of Eurovat & Wivat.

Additional Information

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.