Job Description

The Value-Added Services (VAS) Supervisor will lead and oversee the value-added services operations within our warehouse. You will be responsible for managing the VAS associates team, coordinating value-added service activities, and ensuring the efficient execution of customized solutions for our clients.

Duties and Responsibilities

• Supervise, train, and mentor a team of VAS associates to deliver high-quality value-added services in accordance with client requirements and company standards.
• Assign tasks, set performance expectations, and provide ongoing feedback to ensure a motivated and productive team.
• Implement and enforce quality control measures to ensure VAS activities meet client specifications and adhere to established quality standards.
• Conduct regular inspections of completed value-added services to verify accuracy and conformity.
• Plan and organize value-added service tasks to meet client deadlines while optimizing productivity and resource utilization.
• Monitor workloads and allocate resources effectively to ensure smooth execution of VAS operations.
• Maintain accurate records of VAS activities, including work orders, production logs, and performance metrics.
• Generate and present regular reports on VAS efficiency, accuracy, and performance to management and clients.
• Serve as a primary point of contact for clients regarding VAS activities, addressing inquiries, providing updates, and resolving any issues.
• Proactively communicate with clients to understand their evolving needs and suggest improvements or enhancements.
• Foster a positive and collaborative work environment, promoting teamwork and effective communication among team members.
• Conduct monthly EFR (Efficiency Feedback Reviews) with staff providing feedback and coaching on areas of improvement.

Requirements

• Previous experience in a similar role, preferably in a 3PL environment or logistics industry
• Strong knowledge of VAS management processes, industry best practices, and relevant regulations
• Proficiency in using warehouse management systems (WMS), enterprise resource planning (ERP) software, and Microsoft Office Suite
• Ability to communicate including reading, writing and speaking; some fluency in English is required.
• Excellent leadership and supervisory skills, with the ability to motivate and develop a team
• Effective problem-solving and decision-making abilities, with a focus on continuous improvement
• Ability to perform basic math functions.
• Ability to work overtime as business needs dictates.
• Aligned with Bergen’s How We Work Together Principles including: investing in People Development, creating a Safe Environment, treating others with Respect, being able to work as part of a Team, having Trust in others, having Passion for our work and clients, having good Communication skills and having high Accountability for oneself and others.

Physical Requirements

• Work regularly to lift and/or move objects 10-30 lbs; occasionally, with team support, lift and/or move objects greater than 30 lbs.
• Must be able to stand and walk for extended periods of time, including stair climbing
• Frequent bending, stooping, squatting, and kneeling are required to retrieve and stock products at various heights.
• May be required to climb ladders or stairs to access products stored on higher shelves.
• Capable of performing repetitive tasks, such as packing, sorting, or labeling, with efficiency and attention to detail.
• Must be able to tolerate fluctuations in facility temperatures
• Must be able to tolerate an occasional high noise volume environment that includes speakers, fans, moving racks and conveyor belts.