Inter IKEA Group

VAPS Market Business Navigation & Operations Manager - IKEA Queensland (AU)

Inter IKEA Group  •  Slacks Creek, AU (Onsite)  •  2 hours ago
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Job Description

We’re looking for a Business Navigation Operations Manager to join our dynamic VAPS market in Queensland, where we operate two full-size IKEA stores and a CDC, with exciting ambitions for future expansion.

We’re looking for someone who thrives in a fast-paced environment, challenges conventional thinking, and brings a strong growth mindset and entrepreneurial spirit.

If you’re someone who sees business opportunities everywhere, loves thinking outside the box, has a competitive mindset, and is passionate about driving business growth, while establishing efficient and effective Business Navigation Operations, then you might be exactly the person we’re looking for!

Come and join us on our exciting VAPS growth journey in sunny Queensland, Australia!

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world, always guided by our cultures & values.

Additional Information

  • This role is Permanent, Full-time.
  • This role works across IKEA Logan and IKEA North Lakes in Queensland, with time split equally between both stores.
  • Applications close Saturday 14 November 2026.

About this work area

As Business Navigation & Operations Manager for the Queensland market, your responsibilities will include, but are not limited to:

  • Operate as a market leader in a VAPS environment, supporting shared market leadership across the Logan and North Lakes stores and taking responsibility for the performance and development of both stores.
  • Lead the market business and financial planning process in close partnership with the Market Manager and Market Management team, securing alignment between financial priorities, commercial direction and in-store reality.
  • Drive budgeting, forecasting, follow-up and scenario planning, maintaining a full end-to-end understanding of the Profit & Loss of both stores and the operational drivers behind business performance.
  • Identify commercial opportunities in collaboration with the Commercial Team and relevant functions, promoting strong business case, ROI and cost-conscious thinking.
  • Optimise market performance through close-the-gap analysis, benchmark KPIs and implementation of best practice, connecting business results to daily operations and what is happening on the shop floor.
  • Act as a trusted financial business partner and business navigator, influencing managers and specialists across Sales, CFF, Customer Relations, Com&In, IKEA Food, P&C, Recovery, Staff Planning, IT, and Risk & Compliance.
  • Provide leadership and governance across Business Risk & Compliance, Product Quality & Recovery, and IT Support, ensuring robust compliance, quality standards, operational continuity, and effective IT support at store level.

As Business Navigation & Operations Manager you are:

  • A senior business leader with extensive experience in Business Navigation and Operations, ideally within a complex, high-volume retail environment and ideally holding a degree in Business/Finance/Economics or a related field.
  • Highly skilled in financial steering, P&L management, budgeting and forecasting, with the ability to translate strategy into action.
  • An experienced leader who can drive the business plan agenda and steer the business towards sustainable growth and profitability.
  • Commercially minded, analytical and people oriented, with a strong whole-store perspective and the ability to connect business results to customer experience and operational performance.
  • Strong at building trusted relationships with stakeholders and influencing decisions that positively impact the business plan, commercial direction and customer experience.

This position is based in Queensland and reports to the VAPS Market Manager.

Note: International relocation support is available for the right candidate. This is a unique opportunity to take on a broad market role across two stores, helping shape the future growth and omnichannel development of the Queensland market.

At IKEA, work is so much more than a job. Come join us!

We need people like you!

At IKEA, work is so much more than a job. Come join us!

Inter IKEA Group

About Inter IKEA Group

ONE BRAND, MANY COMPANIES AND MANY, MANY PEOPLE

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”.

How we realise this vision is based on our shared humanistic values. These values are the foundation of our work and our inclusive, open and honest culture where you can be yourself. Our culture is based on the spirit of togetherness, enthusiasm and fun. And we’re always looking for people who share our positive attitude and values.

IKEA unites thousands of co-workers and hundreds of companies with different owners, all over the world, organised in a franchise system. It’s one brand but it reaches millions of hearts and homes.

ABOUT INTER IKEA GROUP

The purpose of Inter IKEA Group is to secure continuous improvement, development, expansion and a long life of the IKEA Concept. It has three core businesses: Franchise, Range & Supply and Industry.

• Inter IKEA Systems B.V. is the owner of the IKEA Concept and the worldwide IKEA franchisor. The assignment is to continuously develop the IKEA Concept and to ensure its successful implementation in existing and new markets. 11 different groups of companies own and operate IKEA sales channels under franchise agreements with Inter IKEA Systems B.V. A large group of franchisees are owned & operated by INGKA Group. Inter IKEA Systems B.V. also assigns different IKEA companies to develop range, supply and communication.

• IKEA Range & Supply is responsible for developing and supplying the global IKEA range. This means working with the whole value chain: from the needs and wants of the many people, through product development and the sourcing of raw materials, to a product’s end-of-life.

• IKEA Industry is the largest producer of wooden furniture in the world and manufactures wood-based furniture for the IKEA product range. We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.

We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Delft, NL
Year Founded
1989
Website
ikea.com
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