Citi, the leading global bank with 200+ million customer accounts, provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments, and accessing the capital markets on behalf of our clients.
Our mission is to serve as a trusted partner to our clientsbyproviding financial services that enable growth and economic progress. We strive to earn andmaintainour clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.
Background & Position Summary
The role will be part of theUSConsumerCards,a market leader in the credit card industry.US Consumer Cardsmaintainsits leadership position by delivering industry-leading products, advanced services and payment systems that address clients’ evolving needs.
US Consumer Cards offersa combination of class leading proprietary credit cards such as Citi Simplicity, Citi Double Cash, and Citi Rewards products as well aspartnercredit cards with iconic industry leaders such as Costco, American Airlines andBestBuy These valuepropositions aresupported bya broad range of digital lending programs such as Flex Loan and Flex Pay, andindustry-leadingdigital experiences. Our mission is towinthe hearts,mindsand wallets of our consumers with high impact products and marketing.
This role is part of the Value team, within the larger US Consumer Cards organizationThe Citi Value (Non-Rewards) portfolio is one of thelargestinUSConsumerCards - with the most cardmembers and generating the highestreturnsforthebusiness. This portfolio is a significant strategic focus for the organization, with visibility and attentiongivenits size and profitability. The Company has significant investment in thisareaand the need fornew approachestocustomer satisfaction and experience with our productsis urgent and requires freshand innovativethinking. This rolewillapply customer-centric mindset toidentifyopportunitiesto improvecustomersatisfaction acrossallcustomer touchpointsandwillwork to realize these changes incollaborationwithour cross-functional partners inMarketing,Digital,Techand Customer ServicingareasAdditionally,this role will be a day-to-dayproductmanager of SecuredCreditCardportfolio,ensuring seamlessproductoperation and relevant customer treatments,from acquisitions to graduation off intoanunsecured product.
Key Responsibilities:
OutlineoptimalValue customer interactions aligned with the portfolio strategy and implement a robust pipeline of improvements across Value customer touchpoints in partnership with our cross-functional partners (Marketing, Digital, Servicing)
Assistwith new product development efforts
Manage day-to-day operations for Secured credit card portfolio
Lead portfolio compliance with policies and other governance processes
Qualifications:
10+ years of relevant experience
Working knowledge of credit card industry and competitor products/services
Customer-centric mindset
Ability to quicklyidentifyissues, analyze situations, and develop effective solutions
Comfort with analyzing data,identifyingtrendsand reviewingcredit cardPnL
Strong negotiationand influencingskills
Project management and time-management skills with the ability to manage multiple projectssimultaneously
Education:
Bachelor’s degree/University degree or equivalent experience;Master’sdegree preferred and getting thingsdone
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Consumer Sales
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Consumer Product Sales
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Full time
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Wilmington Delaware United States
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$156,160.00 - $234,240.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Please see the requirements listed above.
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For complementary skills, please see above and/or contact the recruiter.
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May 22, 2026
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
For information on Citi’s commitment to privacy, visit on.citi/privacy.
