Job Description

Acting as the central PMO lead, this position brings structure, visibility and accountability across complex, multi-workstream programmes. Working closely with project teams, senior leaders, transformation stakeholders and external partners, the role supports the successful delivery of large-scale infrastructure, automation and technology-enabled change from planning and procurement through to implementation, operational handover and continuous improvement.

The successful candidate will bring proven PMO, project coordination or programme support experience gained within large-scale logistics, supply chain, automation or transformation environments. Strong planning, governance and reporting skills are essential, alongside advanced Microsoft Project and Excel capabilities. This role would suit someone who is highly organised, analytical and confident managing multiple priorities, producing executive-level reporting and engaging stakeholders at all levels. Experience across end-to-end project lifecycles, Agile and Waterfall delivery methodologies, and the use of collaboration and AI-enabled tools to drive efficiency will be highly valued. A PRINCE2, APM or equivalent qualification is required.

NB: The role will be based from one of our Logistics hubs, Bradford, Castle Donington, Welham Green or our Waterside Support Centre dependent on the successful candidate’s location. This role will involve regular travel to sites across the country.

What you’ll do

Your key accountabilities will include:

• Own and maintain integrated project plans, coordinating schedules, milestones and dependencies across multiple workstreams to ensure successful delivery of complex logistics and transformation programmes

• Drive governance excellence, managing RAID, change control, reporting and programme controls while ensuring adherence to PMO frameworks, delivery standards and stage-gate processes

• Provide clear performance insight to senior stakeholders through executive-ready dashboards, reporting packs and analysis that support decision-making, risk management and delivery assurance

• Coordinate cross-functional teams and external partners, maintaining alignment across technology, operations, suppliers, contractors and vendors to manage interdependencies and keep delivery on track

• Support programme delivery from concept to operational handover, tracking actions, budgets, risks, milestones and key deliverables to drive accountability, maintain momentum and ensure successful outcomes

Who you are

Your skills and experience will include:

• Demonstratable experience supporting large-scale transformation programmes within logistics, supply chain, retail, automation or systems implementation environments, with strong PMO, governance and project coordination expertise
• Advanced Microsoft Project and Excel skills, including project planning, dependency management, critical path analysis, reporting, data analysis and tracker management
• Strong stakeholder management and communication skills, with the ability to influence and engage at all levels while delivering accurate, insightful and executive-ready reporting
• Experience managing complex, multi-workstream projects, coordinating dependencies, risks, issues and interdependencies across diverse stakeholder groups in fast-paced environments
• Strong analytical and problem-solving capabilities, with experience using digital collaboration tools and AI-enabled solutions to improve reporting, governance and delivery efficiency.

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try to put steps in place to help you be at your best through this process.

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