Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Validation Services Product Manager within the Trust & Safety organization, you will own pipeline conversion, manage client-facing commercialization activities, enable clients for the use of Validation Services, and interface with the strategic coverage teams comprising of Bankers and Payments Sales leads. This Product role is responsible for originating and converting Validation Services (VS) product client opportunities into sustainable revenue while ensuring disciplined execution across sales, product, implementations, operations, and ongoing client management. The role combines product and partnership management skillsets to scale new commercial GTM use-cases, across new channels.

In this role, within the Trust & Safety organization, you will own pipeline conversion, manage client-facing commercialization activities, enable clients for the use of Validation Services, and interface with the strategic coverage teams comprising of Bankers and Payments Sales leads. You manage cross-functional collaboration with Sales, Onboarding, Legal, KYC, and Product teams to move new client opportunities from organic and strategic partnership referrals through to signed mandate and successful onboarding and client product usage.

Job responsibilities

• Develop and communicate a product strategy and product vision that aligns client needs, commercial priorities, and platform scalability goals.
• Grow and manage the commercial pipeline by proactively identifying and qualifying business growth opportunities across target segments to secure client mandates.
• Respond to inbound and partner referrals within defined SLAs and convert qualified referrals into active opportunities.
• Lead discovery and market research to validate client problems and integrate findings into roadmap and commercialization priorities.
• Lead client pitches and solution positioning, tailoring value propositions to client objectives and risk posture.
• Elicit and develop requirements to advance product development and follow through product development lifecycle of new requirements.
• Maintain adherence to product sell-box, sales procedures, and support client enablement e2e.
• Build and report KPI frameworks covering pipeline health, win rates, forecast accuracy, cost/risk/reliability metrics, and execute structured handover to strategic coverage teams once relationships are stable.
• Develops and streamlines client onboarding processes, ensuring efficient time-to-market and adherence to risk and control standards.

Required qualifications, capabilities, and skills

• 7+ years of experience in product & partnership management, or a related client-facing role.
• Proven record of pipeline growth, mandate conversion, and delivery against measurable targets.
• Experience and relationships within various buying centers such as procurement, fraud risk, product, and treasury.
• Proven experience in external partnership management and external client facing roles.
• Client first approach, ownership mindset, and strong PnL focus.
• Strong experience in referral management, client pitching, and deal progression across complex stakeholder environments.
• Hands-on experience with client onboarding workflows, and cross-functional delivery coordination.
• Strong pipeline analytics, KPI reporting, and communication skills, including forecasting, conversion funnel analysis, and executive-ready updates.
• Bachelor's degree required

Preferred qualifications, capabilities, and skills

• Experience in Trust and Safety, Identity, or Payments-adjacent product sets.
• Experience in highly matrixed organizations with strong governance and control requirements.
• Understanding of B2B products & services.
• Advanced degree preferred.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans