Lanes Group

Validation Administrator

Lanes Group  •  £26k/yr  •  Great Sankey, GB (Onsite)  •  1 day ago
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Job Description

Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets.

We provide award winning services to the clean water, wastewater, gas, digital networks, and highways sector and are passionate about working alongside our client’s and partners to maintain the utility services essential to modern life.

About the Role:

We are actively seeking a Validation Administrator to join our friendly, dedicated team that ensure our customer needs are met in an efficient and timely manner. An excellent telephone manner and problem solving skills are a must.

Location: Lingley Mere, Warrington

Hours: Monday to Friday, 40 hours a week (8am-5pm)

Responsibilities – but not limited to:

  • Working with planners and site agents to ensure packs are correctly produced and work validated accordingly
  • Full customer compliance interaction to support case owner process
  • The role will be expected to validate each work order raised
  • Monitor and manage appointments
  • Support system and process improvements
  • Production of Utility prints and be fully compliant with the Zone of Interest process
  • Maintain KPI/ODI levels within work banks
  • Escalating issues as they arise in a busy environment

Desirable Experience and qualifications require for the role:

  • Demonstrate knowledge of regulatory customer service standards
  • Detailed knowledge of service level agreements across the Network Alliance
  • Sound knowledge of the escalation process
  • Detailed knowledge of wastewater processes
  • A high degree of social skills for working in a customer orientated environment.
  • Previous customer contact experience (face to face, phone or internal customers)
  • Working with planners and site agents to ensure packs are correctly produced and work validated accordingly
  • Escalating issues as they arise in a busy environment
  • Highlight any areas that show H&S risk

What you will get in return:

In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.

What we offer:

  • Holiday allowance
  • Death in service
  • Free car parking
  • Modern, onsite gym - with discounted membership
  • Onsite coffee shop - Costa Coffee!
  • Pension
  • Training and progression opportunities

This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.

The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.

Lanes - https://www.lanesgroup.com/

Lanes I - https://lanes-infra.com/

SUS - https://sus.co.uk/

Clearflow - https://www.clearflowltd.com/

AQS - https://aqsenvironmentalsolutions.ie/

We are an equal opportunities employer and welcome applications from under-represented members of the community

Strictly no agencies please

Lanes Group

About Lanes Group

Lanes Group is a leading provider of specialist drainage, utility, and asset maintenance services. With a strong focus on innovation, safety, and customer satisfaction, we offer comprehensive solutions that keep essential infrastructure operating efficiently and effectively.

Founded in 1992, Lanes Group has grown to become a national leader, delivering high-quality services to a wide range of sectors including water utilities, rail, highways, energy, and commercial properties. Our expertise spans from emergency drainage repairs and planned maintenance to advanced technologies like CCTV drainage surveys, no-dig pipe rehabilitation, and robotic cutting.

Our commitment to excellence is demonstrated through our investment in state-of-the-art equipment, industry-leading training, and sustainable practices that minimise environmental impact. We take pride in our ability to solve complex challenges, whether it’s clearing pipes deep within a mountain at Dinorwig Power Station, maintaining critical rail infrastructure, or managing large-scale utility projects.

At Lanes Group, our people are our greatest asset. Our team of highly skilled professionals is dedicated to delivering safe, reliable, and cost-effective solutions, always putting our customers first.

We are proud to support essential services across the UK and are continually expanding our capabilities to meet the evolving needs of our clients. Connect with us to learn more about how we can help you achieve your infrastructure goals.

Industry
Energy & Utilities
Company Size
1,001-5,000 employees
Headquarters
Leeds, GB
Year Founded
1992
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