Job Description

Why Work at Colcord Hotel?
At Colcord Hotel, a Curio Collection Hotel by Hilton, we blend historic elegance with modern luxury in the heart of downtown Oklahoma City. As the city’s first skyscraper, our boutique hotel features 108 stylish guest rooms, the award-winning Flint Restaurant, and a commitment to personalized service and hospitality excellence. Curators at Colcord thrive in a culture-driven environment where history meets innovation, creating unforgettable experiences for every guest.

The Colcord Hotel is hiring for a Valet Supervisor.
You should join our team if you believe...
• That the guest experience begins the moment they arrive at the hotel.
• That exceptional valet service should be warm, efficient, professional, and safe.
• That great leaders lead by example and are willing to jump in alongside their team when needed.
• That every guest vehicle and personal belonging should be handled with the highest level of care.
• That attention to detail matters, from properly documenting vehicle condition to securing keys and returning the correct vehicle.
• That the front drive should always feel welcoming, organized, and guest-ready.
• That every arrival and departure is an opportunity to create an UNMATCHED MOMENT.
You’re a great fit for this role if you love...
• Supporting and supervising the Valet team while helping ensure consistently exceptional service.
• Safely and efficiently parking vehicles in designated areas and ensuring vehicles are locked and keys are properly secured in the valet booth.
• Safely and efficiently retrieving vehicles and matching claim ticket numbers to ensure the correct vehicle is returned to each guest.
• Inspecting the exterior of incoming vehicles and accurately documenting any existing damage on the valet ticket.
• Greeting every guest arriving at the front drive with a warm welcome, eye contact, and genuine hospitality.
• Opening and closing vehicle doors for arriving and departing guests.
• Assisting guests with luggage, packages, trunks, and other belongings using baggage carts or by hand.
• Assisting guests with loading and unloading luggage and passengers.
• Asking guests if they need directions or additional assistance and providing helpful information.
• Providing guests with information about parking services, fees, hotel outlets, daily functions, events, and nearby points of interest.
• Assisting guests with special needs and providing additional support to physically challenged travelers when needed.
• Anticipating guest needs and looking for opportunities to provide thoughtful service before being asked.
• Maintaining the appearance, cleanliness, and organization of the front drive and parking areas.
• Staying aware of activity on the front drive and proactively identifying opportunities to assist guests.
• Communicating professionally and graciously with guests, visitors, coworkers, and leadership.
• Responding to guest questions and resolving service concerns promptly and professionally.
• Supporting the team during busy arrival and departure periods by safely running or jogging to and from parking areas when retrieving vehicles.
• Helping maintain a professional, organized, and welcoming valet operation throughout the shift.
• Supporting additional valet responsibilities and operational needs as directed by Management.
We’re excited to have you join us because...
• You are a natural leader who enjoys supporting and motivating a team.
• You have a genuine passion for hospitality and creating memorable first and last impressions.
• You understand that safety must always come first when working around and operating guest vehicles.
• You are confident communicating with guests and can remain calm and professional when resolving concerns.
• You are attentive to detail and understand the importance of accurate vehicle identification, claim tickets, key control, and vehicle condition documentation.
• You are knowledgeable about The Colcord Hotel, its services, outlets, events, and the surrounding Oklahoma City area—or are eager to learn.
• You are comfortable working in a fast-paced environment where guest needs and business volume can change quickly.
• You lead by example and are willing to work alongside your team to keep the operation running smoothly.
• You maintain a polished and professional appearance and understand that every interaction represents The Colcord and Coury Hospitality.
• You are dependable, flexible, and comfortable working outdoors in varying weather conditions.
• You bring a positive, service-first mindset to every shift.
Education and Experience
• Minimum of one year of previous valet and/or customer service experience required.
• Previous valet supervisory or leadership experience preferred.
• Valid driver's license required.
• Clean driving record required.
• Ability to successfully pass the company's annual MVR screening.
• No more than one moving violation within a two-year period.
• Strong customer service and interpersonal skills.
• Ability to communicate clearly and professionally with guests, coworkers, and leadership.
• Ability to provide directions and information about the hotel and surrounding Oklahoma City area.
• Ability to lead by example and support fellow Valet Curators during busy operations.
• Ability to work flexible schedules, including evenings, weekends, holidays, and varying shifts based on business needs.
Work Environment and Physical Requirements
• Ability to stand and maintain well-paced mobility for up to four hours at a time.
• Ability to lift and transport items weighing at least 50 pounds.
• Ability to push and pull carts and other equipment weighing up to 250 pounds.
• Ability to run or jog up to 500 yards multiple times throughout the day when retrieving and parking guest vehicles.
• Ability to frequently enter and exit guest vehicles throughout the shift.
• Ability to safely work around moving vehicles and maintain constant awareness of guest, vehicle, and employee safety.
• Ability to assist with luggage, packages, and other guest belongings.
• Ability to work outdoors in all types of weather, including heat, cold, rain, wind, and other inclement conditions.
• Valet operations may continue during inclement weather, and Curators are expected to report for scheduled shifts unless otherwise directed by Management.
• Ability to maintain a professional and welcoming presence while working in a highly visible, guest-facing environment.
• Must wear comfortable, closed-toe, non-skid shoes while working.
Here’s the Core of Coury Hospitality:
We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.
What else do YOU need to know...
Compensation: $14.00/hour + tips
This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.